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System

Frequently asked questions about the FreeStyle Libre 14 day System

What components are included in the FreeStyle Libre1 14 day system?

The FreeStyle Libre 14 day Flash Glucose Monitoring System has two main parts: a handheld Reader and a disposable Sensor that you wear on the back of your upper arm. The sensor is factory calibrated. You use the Reader to wirelessly scan[1] the Sensor and get your glucose readings. The Reader also has a built-in blood glucose meter, which works with FreeStyle Precision Neo blood glucose test strips. The FreeStyle Libre 14 day reader kit and sensor kit are sold separately and are available at major retail pharmacies with a prescription from your physician.

1. The reader can capture data from the sensor when it is within 1.5 inches of the sensor.

What are the contents of the FreeStyle Libre 14 day reader kit?

The reader kit includes the following items: Reader, USB cable, Interactive tutorial on USB, Power adapter, User’s manual, Quick Start Guide, Quick Reference Guide

What are the contents of the FreeStyle Libre 14 day sensor kit?

The sensor kit includes the following items: One sensor pack, Sensor applicator, Alcohol wipe, Product insert

Why does the FreeStyle Libre 14 day system require a 1-hour warm up period? Are any readings available?

During the 1-hour warm-up period, the sensor is acclimating to your body and no readings are available. After the warmup, you can obtain accurate[1] glucose readings for up to 14 days.

1. FreeStyle Libre 14 day User’s Manual

What do I do during the first hour while the the FreeStyle Libre 14 day system is warming up?

The FreeStyle Libre 14 day reader has a built-in test strip port that utilizes FreeStyle Precision Neo Test Strips. During the one-hour warm-up period, you can use the test strip port for your regular glucose monitoring.

Can the FreeStyle Libre 14 day system be prescribed for children?

No. The FreeStyle Libre 14 day system is indicated for the management of diabetes in people ages 18 and over.

Can the FreeStyle Libre 14 day system be prescribed for pregnant women with diabetes?

No. The FreeStyle Libre 14 day system is not indicated for the management of diabetes in pregnant women.

Can the FreeStyle Libre 14 day system be used by dialysis patients?

The FreeStyle Libre 14 day system has not been evaluated for use by persons on dialysis.

What substances could interfere with the results generated by the FreeStyle Libre 14 day system?

Ascorbic Acid and Salicylic Acid may interfere with the sensor readings. Please refer to the FreeStyle Libre 14 day system User’s Manual for further details.

Can taking acetaminophen affect my FreeStyle Libre 14 day system’s glucose readings?

No. The FreeStyle Libre 14 day system is not affected by acetaminophen.

What are FreeStyle Libre 14 day system’s contraindications?

Remove the sensor prior to MRI, CT scan, X-ray or diathermy treatment.

Can the FreeStyle Libre 14 day system automatically calculate/provide insulin dosing/adjustment?

No, the FreeStyle Libre 14 day system does not automatically calculate insulin dosages. However, the data generated by the FreeStyle Libre 14 day system can assist with making treatment decisions. Please refer to the FreeStyle Libre 14 day system User’s manual or interactive tutorial for examples on making treatment decisions.

What is the FreeStyle Libre 14 day system?

The FreeStyle Libre 14 day system is the latest continuous glucose monitoring system from Abbott and is designed to provide accurate glucose readings for up to 14 days with a 1-hour warm-up period. 

Do users need a separate blood glucose meter when using FreeStyle Libre 14 day system?

No, for convenience, there is a built‐in FreeStyle Precision Neo blood glucose meter within the reader.

Does the FreeStyle Libre 14 day system connect with an insulin pump?

No. However, as with any new technology, Abbott is researching a wide variety of potential applications.

What kind of cleaning or disinfection procedure is required to use the FreeStyle Libre 14 day system?

The FreeStyle Libre 14 day sensor is intended for single-use, and does not require cleaning and disinfection. The FreeStyle Libre 14 day reader should be cleaned and disinfected once a week. You may clean your reader with Clorox Healthcare Bleach Germicidal Wipes, EPA reg. #67619-12

How do users discard the disposable components, for example sensor pack and applicator?

This product should be disposed of in accordance with all applicable local regulations related to the disposal of electronic equipment, batteries, sharps, and materials potentially exposed to body fluids.

What is the operating and storage altitude for the FreeStyle Libre 14 day system?

The operating and storage altitude is -381 meters (-1,250 ft.) to 3,048 meters (10,000 ft.)

Has the FreeStyle Libre 14 day system been tested in (a) water and (b) sea water?

a) Yes. Sensors can be worn while bathing, showering or swimming. Don’t take sensors deeper than 3 feet or for longer than 30 minutes. b) No. The FreeStyle Libre 14 day system has not been tested in sea water.

What is the operating temperature for the FreeStyle Libre 14 day system?

The Operating temperature is between 50 °F to 113 °F

What is the optimal temperature range to store my FreeStyle Libre 14 day system product?

The Sensor Applicator and Sensor Pack storage temperature is 39 °F to 77 °F.

Is the FreeStyle Libre 14 day sensor accurate?

The FreeStyle Libre 14 day system is clinically proven to be accurate [1], stable and consistent over 14 days with no fingerstick calibrations.

1.FreeStyle Libre 14 day User’s Manual.

How accurate is the FreeStyle Libre 14 day system at high and low values?

The FreeStyle Libre 14 day system is accurate in the range between 40 to 500 mg/dL and only shows glucose values in this range. If “LO” appears on the reader, your reading is below 40 mg/dL; check your blood glucose again with a test strip. If “HI” appears in your reader, your reading is above 500 mg/dL; check your blood glucose again with a test strip. If a second “LO” or “HI” result appears, contact your health care professional immediately.

Will the accuracy of the FreeStyle Libre 14 day system be impacted by an illness such as a cold or the flu?

For specific information about interactions between illness and your glucose levels, please contact your health care professional.

Is the accuracy of the FreeStyle Libre 14 day sensor consistent over the 14 day wear period?

Yes. The FreeStyle Libre 14 day system is clinically proven to be accurate[1], stable and consistent over 14 days with no fingerstick calibrations.

1. FreeStyle Libre 14 day User’s Manual

Does the accuracy of the FreeStyle Libre 14 day sensor stay consistent over its shelf life?

Yes, the accuracy of the sensor remains consistent during its shelf life. Please refer to the sensor carton for the expiry date.

How is the FreeStyle Libre 14 day system calibrated?

The FreeStyle Libre 14 day system is calibrated at the factory. Specific details about our calibration process are proprietary.

Why doesn’t the FreeStyle Libre 14 day system need calibrating?

All glucose monitoring devices require calibration to maintain accuracy using one of two methods: patient calibration or factory calibration. Unlike some other sensor-based glucose monitoring systems currently available, the FreeStyle Libre 14 day system is factory calibrated and does not require the patient to do fingerstick calibrations during the 14-day wear period.

What are the differences between interstitial fluid (ISF) and blood glucose (BG) readings?

Interstitial fluid glucose measurements are taken from the fluid within tissue while blood glucose measurements are taken directly from the blood. Sensor glucose values, which are based on interstitial fluid glucose levels, can be different from blood glucose levels (fingersticks), particularly during times when your blood glucose is changing quickly. For example after eating, taking insulin, or exercising. When glucose levels are falling quickly, glucose readings from the Sensor may be higher than blood glucose levels. On the other hand, when glucose levels are rising quickly, glucose readings from the Sensor may be lower than blood glucose levels.

Will the difference in results between the FreeStyle Libre 14 day system and my blood glucose meter (BGM) impact my dosing decisions?

Sensor glucose values, which are based on interstitial fluid glucose levels, can be different from blood glucose levels (fingersticks), particularly during times when your blood glucose is changing quickly. For example after eating, taking insulin, or exercising. When glucose levels are falling quickly, glucose readings from the Sensor may be higher than blood glucose levels. On the other hand, when glucose levels are rising quickly, glucose readings from the Sensor may be lower than blood glucose levels. If glucose is rising quickly or falling quickly, you will see the check glucose symbol. Whenever you see the check glucose symbol, do a blood glucose test and treat based on that result.

How does the FreeStyle Libre 14 day prescription retrieval service work? Am I obligated to purchase a FreeStyle Libre 14 day system?

With our complimentary prescription retrieval service, we obtain your prescription from your physician, send the prescription to your preferred participating pharmacy and let you know when to contact your pharmacy to pick-up your FreeStyle Libre 14 day system. You are not obligated to purchase any products.

How long will it take to secure a prescription for the FreeStyle Libre 14 day system if I sign up for the prescription service? How will I know when I can pick up my FreeStyle Libre 14 day system from my local pharmacy?

You will receive a status update on your FreeStyle Libre 14 day system prescription via email within one week of the initial request. The actual time it takes to secure a prescription depends on how quickly your physician approves and returns the prescription form to the pharmacy. Once your prescription has been forwarded to your preferred participating pharmacy, you will be advised via email to contact your local pharmacy to make pick-up arrangements for your new FreeStyle Libre 14 day system. If for some reason your physician doesn’t respond to our requests for your prescription, you will receive an email status update informing you so that you may follow up with your doctor.

I requested the prescription retrieval on‐line or by phone, how can I find out about the status?

Please call customer service at 1-855-632-8658  and we'll be able to assist you

What if my prescriber does not wish to participate in the program?

If for some reason your physician doesn’t respond to our requests for your prescription or indicates they do not wish to participate in the program; you will be notified via email of the status so that you can follow up with your doctor.

Can a user still scan and get the last 8 hours of data after the sensor has ended after 14 days?

The user is provided with one last opportunity to scan the sensor after the 14 days have ended.

If the sensor is storing glucose readings every 15 minutes, does that mean the user will get the same glucose reading if the sensor is scanned again within the same 15-minute interval?

No, the user can get an updated glucose reading every minute when they scan the reader over the sensor.

What will happen if a user scans frequently, for example, every 30 seconds?

Users can scan as often as they want, but the reading will not update more frequently than every 60 seconds.

How frequently does the sensor capture and store glucose readings?

The FreeStyle Libre 14 day sensor automatically captures the glucose concentration in the interstitial fluid every minute. It also automatically records the glucose concentration every 15 minutes, storing that data in a rolling 8 hour log.

Does this sensor require any special handling at the airport?

Some airport full-body scanners include x-ray or millimeter radio-wave, which you cannot expose your System to. The effect of these scanners has not been evaluated and the exposure may damage the System or cause inaccurate results. To avoid removing your System, you may request another type of screening. If you do choose to go through a full-body scanner, you must remove your Sensor. The System can be exposed to common electrostatic (ESD) and electromagnetic interference (EMI), including airport metal detectors. You can keep your Reader on while going through these. You can safely use your System at all times while on an aircraft.

Can I start a 2nd sensor when I have less than 24 hours left on my old sensor?

No, the FreeStyle Libre 14 day reader may only connect to a single sensor. At the completion of the sensor-wear, a new sensor can be started.

Can I use the FreeStyle Libre software to setup or change settings on my reader?

Yes, you can use the software to setup or change the time & date, sounds & vibrations, language, and target glucose range.

Do I need a new prescription for the FreeStyle 14 day system if I already have a prescription for the "FreeStyle Libre system"?

Yes, the FreeStyle Libre 14 day reader and sensors require a new prescription.

Can the FreeStyle Libre 14 day system be used interchangeably with the FreeStyle Libre (10 day) system?

No. The FreeStyle Libre 14 day system reader and sensors cannot be used interchangeably with the FreeStyle Libre system. 

Where can I buy the FreeStyle Libre 14 day system?

The FreeStyle Libre 14 day system is available with a prescription at participating pharmacies.*†

 

* For Medicare patients, please visit Medicare Guide for more information

† Participating pharmacies are subject to change without notice

Does the FreeStyle Libre 14 day system require a prescription?

Yes, a FreeStyle Libre 14 day reader and sensors require a valid prescription. We can help you get a prescription from your physician through our complimentary prescription retrieval service. We’ll email you once the prescription has successfully been faxed to a participating major retail pharmacy. You can then make arrangements with your pharmacy to pick up your FreeStyle Libre 14 day system at your convenience.

Can I use my Flexible Spending Account to purchase the FreeStyle 14 day Libre system?

The FreeStyle Libre 14 day system requires a prescription and it may be possible to purchase the Freestyle Libre 14 day system using your FSA card. However, please contact your health insurance company to verify that you are able to use your FSA card.

Can the FreeStyle LibreLink app replace my FreeStyle Libre and FreeStyle Libre 14 Day reader?

Yes. The FreeStyle LibreLink app was developed using the same technology that is in the FreeStyle Libre and FreeStyle Libre 14 day readers for receiving and processing glucose data, so it can also be used for routine glucose monitoring. The FreeStyle LibreLink app can be used instead of or in combination[4], [5], [6] with the FreeStyle Libre and FreeStyle Libre 14 Day reader. 

* The FreeStyle LibreLink app is compatible with iPhone 7 and later running iOS 11 and later.

4. The FreeStyle LibreLink app and the FreeStyle Libre and FreeStyle Libre 14 Day reader have similar but not identical features. Fingersticks are required for treatment decisions when you see Check Blood Glucose symbol, when symptoms do not match system readings, when you suspect readings may be inaccurate, or when you experience symptoms that may be due to high or low blood glucose. When using FreeStyle LibreLink app, access to a blood glucose monitoring system is required as the app does not provide one.

5. The FreeStyle Libre and FreeStyle Libre 14 Day sensors communicate with the FreeStyle Libre and FreeStyle Libre 14 Day readers that started them or the FreeStyle LibreLink app that started it. A sensor started by the FreeStyle Libre and FreeStyle Libre 14 Day reader will also communicate with the FreeStyle LibreLink app once the FreeStyle LibreLink app is used to scan the sensor.

6. Medicare coverage is available for FreeStyle Libre and FreeStyle Libre 14 day systems for cell phone use if FreeStyle LibreLink is used in conjunction with the FreeStyle Libre and FreeStyle Libre 14 day readers. Patients must meet Medicare eligibility coverage criteria. Local Coverage Article: Glucose Monitor Policy Article (A52464), May 2017.

Reader

Frequently asked questions about the FreeStyle Libre 14 day Reader

What languages are available on the FreeStyle Libre 14 day reader?

In the US the FreeStyle Libre 14 day reader can be set to English or Spanish. Language can be changed by going to the Settings menu on the reader.

How frequently does the FreeStyle Libre 14 day reader need to be recharged?

With normal use, the reader can be used for approximately 7 days before it needs to be recharged.

Are the glucose readings erased from the FreeStyle Libre 14 day reader if the reader runs out of power?

No, stored glucose readings on the reader are not lost if the reader runs out of power.

How long does it take to completely charge the FreeStyle Libre 14 reader?

The reader should fully charge in approximately 3 hours if the battery is completely discharged.

Can the FreeStyle Libre 14 day reader communicate with more than one sensor at any given time?

No, the reader can only communicate with one sensor at a time. “Sensor already in use” will be displayed.

What will happen if users do not scan the sensor with the reader within an 8 hour period?

The sensor stores up to 8 hours of glucose data. After 8 hours, the oldest data is overwritten by the most recent data. The reader will display a gap where the oldest data would have been.

Does the FreeStyle Libre 14 day reader automatically adjust for daylight savings?

No, the reader does not automatically adjust for daylight savings.

Can users Add/Edit notes to any glucose reading or to the last scan only?

Users can only add/edit notes associated with the last scan or last blood glucose strip test within 15 minutes.

If the user is adding notes to a blood glucose result, will an icon appear on the result screen?

If a user adds a food note or rapid acting insulin dose, icons will appear on the Sensor Glucose Reading, Logbook and Daily Graph screens.

What does HI/LO mean when it appears after users scan the reader over the FreeStyle Libre 14 day sensor?

If LO appears on the reader when users scan the reader over the sensor it means the reading is lower than 40mg/dL. If HI appears on the reader when users scan over the sensor it means the reading is higher than 500 mg/dL.

What types of sounds/signals are on the FreeStyle Libre 14 day reader?

The reader has Confirmation, Notification & Repeated Reminder sounds, & Confirmation, Notification, Reminder & Repeated Reminder vibrations.

Does the FreeStyle Libre 14 day reader automatically turn off?

For most screens, the reader dims after 45 seconds and turns off after 60 seconds. From a blood glucose test strip result, removing the test strip will turn off the display.

Is there any chance of overlapping glucose readings if users scan the reader over the sensor multiple times during an 8-hour period?

The reader identifies what data is new with each scan and does not double-count any data.

If the user is testing for control solution, will the user be able to add notes?

The user cannot add notes when doing a control solution test.

What is a Trend Arrow? How does it work? What does it tell users?

A Glucose Trend Arrow indicates which way your glucose is going, and is displayed on the FreeStyle Libre 14 day Reader screen after you use the Reader to scan your Sensor. When there is no Glucose Trend Arrow, the System can’t tell if your glucose is rising quickly or falling quickly and will display a check glucose symbol. Whenever you see the check glucose symbol, you should do a blood glucose test and treat based on that result.

Is there a risk of electrical shock while charging the FreeStyle Libre 14 day reader?

The FreeStyle Libre 14 day system is compliant with IEC 60601 standards.

Can a user still scan and get the last 8 hours of data after the sensor has ended after 14 days?

The user is provided with one last opportunity to scan the sensor after the 14 days have ended.

Can users get a glucose reading through their clothing?

Yes, the reader can capture data from the sensor when it is within 1.5 inches (4 cm) of the sensor.

How many glucose readings can be taken while the sensor is being worn?

Users can take as many glucose readings as they want while the sensor is being worn.

Sensor

Frequently asked questions about the FreeStyle Libre 14 day Sensor

How big is the FreeStyle Libre 14 day sensor?

The sensor is 5 mm in height and 35 mm in diameter, which is roughly the size of two quarters stacked together.

Were there any skin reactions reported by patients wearing FreeStyle Libre 14 day sensors?

Mild irritations such as edema, rash, bleeding, itching & infection were reported around the sensor wear area by a moderate frequency of subjects (10.4%) in a clinical study1

1. FreeStyle Libre 14 day User’s Manual

Can users bathe, shower, swim or exercise while wearing a FreeStyle Libre 14 day sensor?

Yes, the sensor is water resistant and will continue working as long as it is not submerged more than 3 feet or kept underwater longer than 30 minutes at a time.

Can an over-bandage be used with the sensor?

The FreeStyle Libre 14 day system is not indicated for use with an over-bandage.

How long can the FreeStyle Libre 14 day sensor be worn?

The sensor is designed to provide accurate[1] glucose readings for up to 14 days.

1.FreeStyle Libre 14 day User’s Manual

What if the FreeStyle Libre 14 day sensor falls off before 14 days of use?

Replace the FreeStyle Libre 14 day sensor and start a new sensor. If the sensor falls off early, please call us at 1-855-632-8658.

What happens to the FreeStyle Libre 14 day sensor after the 14 day wear period?

After 14 days of wear, the FreeStyle Libre 14 day reader notifies you that the sensor has ended and should be replaced with a new sensor.

What happens to the sensor if it is worn outside of the recommended temperature range?

If the sensor stops working due to extreme temperature the reader will display an error message. The sensor will resume recording glucose readings again once it is within the temperature range again.

How is the sensor applied to the body?

The sensor is applied to the back of the upper arm with a simple, disposable device called an applicator. When the sensor is applied, a small (5mm) filament is inserted just under the skin, and held in place with a small adhesive pad.

Will the user feel the sensor while wearing it?

In a study conducted by Abbott Diabetes Care, 93.4 %1 of patients surveyed (n=30) did not feel discomfort under the skin while wearing the sensor.

1. Data on File. Abbott Diabetes Care.

Should the sensor be removed if there is bleeding?

If there is bleeding that does not stop, remove the Sensor and contact your health care professional.

Are there products I can use to help the sensor to stick?

Yes, there are a number of product options to help. Refer to the FreeStyle Libre 14 day Sensor Adhesion Guide.

How do you remove the sensor?

Pull up the edge of the adhesive that keeps your sensor attached to your skin. Slowly peel away from your skin in one motion. Note: Any remaining adhesive residue on the skin can be removed with warm soapy water or isopropyl alcohol.

How frequently does the sensor capture and store glucose readings?

The FreeStyle Libre 14 day sensor automatically captures the glucose concentration in the interstitial fluid every minute. It also automatically records the glucose concentration every 15 minutes, storing that data in a rolling 8 hour log.

How do users know the sensor is working correctly?

The sensor is working correctly if you can get a glucose reading after a 1 second scan. If you do not get a reading, please refer to your User’s Manual for further information on glucose error messages.  

Does this sensor require any special handling at the airport?

Some airport full-body scanners include x-ray or millimeter radio-wave, which you cannot expose your System to. The effect of these scanners has not been evaluated and the exposure may damage the System or cause inaccurate results. To avoid removing your System, you may request another type of screening. If you do choose to go through a full-body scanner, you must remove your Sensor. The System can be exposed to common electrostatic (ESD) and electromagnetic interference (EMI), including airport metal detectors. You can keep your Reader on while going through these. You can safely use your System at all times while on an aircraft.

During what situations/scenarios would one get "Check sensor" messages?

A Check Sensor Message may occur when the Sensor tip may not be under your skin. Try to start your Sensor again. If Reader displays “Check Sensor” again, your Sensor was not applied properly. Apply and start a new Sensor.

Can I start a 2nd sensor when I have less than 24 hours left on my old sensor?

No, the FreeStyle Libre 14 day reader may only connect to a single sensor. At the completion of the sensor-wear, a new sensor can be started.

Is the FreeStyle Libre 14 day sensor accurate?

The FreeStyle Libre 14 day system is clinically proven to be accurate [1], stable and consistent over 14 days with no fingerstick calibrations.

1. FreeStyle Libre 14 day User’s Manual.

Is the accuracy of the sensor consistent over the 14 day wear period?

Yes. The FreeStyle Libre14 day system is clinically proven to be accurate [1], stable and consistent over 14 days with no fingerstick calibrations.

1. FreeStyle Libre 14 day User’s Manual

Does the accuracy of the sensor stay consistent over its shelf life?

Yes, the accuracy of the sensor remains consistent during its shelf life. Please refer to the sensor carton for the expiry date.

Can I use the FreeStyle Libre software to setup or change settings on my Reader?

Yes, you can use the software to setup or change the time & date, sounds & vibrations, language, and target glucose range.

Data

Frequently asked questions about the LibreView Data and Software

What types of reports are available on the reader, if any?

Many reports are available, including Average Glucose, Daily Patterns, Time In Target, Low Glucose Events, Log Book, Daily Graph and Sensor Usage. For more detail please refer to your User’s Manual.

What type of reporting software is compatible with the FreeStyle Libre 14 day system?

The FreeStyle Libre 14 day system is compatible with FreeStyle Libre Desktop software and the LibreView Software. Both are available on-line to download from our consumer website (freestylelibre.us) and our health care professional website (myfreestyle.com/provider), and are free of charge.

Is the FreeStyle Libre software required for me to use the FreeStyle Libre 14 day system?

No, you are not required to use the FreeStyle Libre software, but it can help you more easily spot trends and patterns in your data.

How much does the FreeStyle Libre software cost?

FreeStyle Libre 14 day system is compatible with FreeStyle Libre software & LibreView Software; both are free of charge.

What are the system requirements for the software?

For FreeStyle Libre Desktop software: Microsoft Windows 7,8,10 or OS X El Capitan. At minimum, a computer with a USB 2.0 compatible hub with a dual-core 1.6GHz processor and 2 GB RAM is required.

For LibreView: Windows Vista or higher computers: Microsoft Internet Explorer 10 or higher, Google Chrome release 37.0 or higher, Mozilla Firefox release 32.0 or higher.

What type of reports does the software generate?

The software has many reports including Snapshot, Glucose Pattern Insights, Daily Log, Glucose Summary, and Daily Patterns.

Am I able to share my data from the FreeStyle Libre 14 day system with my Health Care Professional?

You are encouraged to always share your data with your health care professional so that they can better work with you to manage your daily routine.

The FreeStyle Libre software is free to download and use by you and your health care professional. For users of LibreView, you can email a PDF of your reports to your healthcare team by clicking the Email button when viewing your reports. You can also share with your healthcare professional by linking your LibreView account to their healthcare practice.

Can I use the FreeStyle Libre software to setup or change settings on my Reader?

Yes, you can use the software to setup or change the time & date, sounds & vibrations, language, and target glucose range.

System

Frequently asked questions about the FreeStyle Libre System (10 day)

What components are included in the FreeStyle Libre system?

The FreeStyle Libre Flash Glucose Monitoring System has two main parts: a handheld Reader and a disposable Sensor that you wear on the back of your upper arm. The Sensor does not need to be calibrated with blood glucose values. You use the Reader to wirelessly scan[1] the Sensor and get your glucose readings. The Reader also has a built-in blood glucose meter, which works with FreeStyle Precision Neo blood glucose test strips. The FreeStyle Libre reader kit and sensor kit are sold separately and are available at major retail pharmacies with a prescription from your physician.

1. The reader can capture data from the sensor when it is within 1.5 inches of the sensor.

What are the contents of the FreeStyle Libre reader kit?

The reader kit includes the following items: Reader, USB cable, Interactive tutorial on USB, Power adapter, User’s manual, Quick Start Guide, Quick Reference Guide

What are the contents of the FreeStyle Libre sensor kit?

The sensor kit includes the following items: One sensor pack, Sensor applicator, Alcohol wipe, Product insert

Why does the system require a 12-hour warm up period? Are any readings available?

During the 12-hour warm-up period, the sensor is acclimating to your body and no readings are available. After the warmup, you can obtain accurate[1] glucose readings for up to 10 days.

1. FreeStyle Libre User’s Manual

What do I do during the first 12 hours while the FreeStyle Libre system is warming up?

The FreeStyle Libre reader has a built-in test strip port that utilizes FreeStyle Precision Neo Test Strips. During the 12-hour warm-up period, you can use the test strip port for your regular glucose monitoring.

Can the FreeStyle Libre system be prescribed for children?

No. The FreeStyle Libre system is indicated for the management of diabetes in people’s age 18 and older.

Can the FreeStyle Libre system be prescribed for pregnant women with diabetes?

No. The FreeStyle Libre system is not indicated for the management of diabetes in pregnant women.

Can the FreeStyle Libre system be used by dialysis patients?

The FreeStyle Libre system has not been evaluated for use by persons on dialysis.

What substances could interfere with the results generated by the FreeStyle Libre system?

Ascorbic Acid and Salicylic Acid may interfere with the sensor readings. Please refer to the FreeStyle Libre system User’s Manual for further details.

Can taking acetaminophen affect my FreeStyle Libre system’s glucose readings?

No. The FreeStyle Libre system is not affected by acetaminophen.

What are FreeStyle Libre system’s contraindications?

Remove the sensor prior to MRI, CT scan, X-ray or diathermy treatment.

Can the FreeStyle Libre system automatically calculate/provide insulin dosing/adjustment?

No, the FreeStyle Libre system does not automatically calculate insulin dosages. However, the data generated by the FreeStyle Libre system can assist with making treatment decisions. Please refer to the FreeStyle Libre system User’s manual or interactive tutorial for examples on making treatment decisions.

Can I request a prescription for the FreeStyle Libre system (10 day) with the complimentary prescription retrieval service?

As of October 22nd, 2018, our complimentary prescription retrieval service will be available for requesting a prescription for the FreeStyle Libre 14 day system from your healthcare provider only.

Do users need a separate blood glucose meter when using FreeStyle Libre system?

No, for convenience, there is a built‐in FreeStyle Precision Neo blood glucose meter within the reader.

Does the FreeStyle Libre system connect with an insulin pump?

No. However, as with any new technology, Abbott is researching a wide variety of potential applications.

What kind of cleaning or disinfection procedure is required to use the FreeStyle Libre system?

The FreeStyle Libre sensor is intended for single-use, and does not require cleaning and disinfection. The FreeStyle Libre reader should be cleaned and disinfected once a week. You may clean your reader with Clorox Healthcare Bleach Germicidal Wipes, EPA reg. #67619-12

How do users discard the disposable components, for example sensor pack and applicator?

This product should be disposed of in accordance with all applicable local regulations related to the disposal of electronic equipment, batteries, sharps, and materials potentially exposed to body fluids.

What is the operating and storage altitude for the FreeStyle Libre system?

The operating and storage altitude is -381 meters (-1,250 ft.) to 3,048 meters (10,000 ft.)

Has the FreeStyle Libre system been tested in (a) water and (b) sea water?

a) Yes. Sensors can be worn while bathing, showering or swimming. Don’t take sensors deeper than 3 feet or for longer than 30 minutes. b) No. The FreeStyle Libre system has not been tested in sea water.

What is the operating temperature for the FreeStyle Libre system?

The Operating temperature is between 50 °F to 113 °F

What is the optimal temperature range to store my FreeStyle Libre system product?

The Sensor Applicator and Sensor Pack storage temperature is 39 °F to 77 °F.

Is the FreeStyle Libre sensor accurate?

The FreeStyle Libre system is clinically proven to be accurate1, stable and consistent over 10 days with no fingerstick calibrations.

1. FreeStyle Libre User’s Manual.

How accurate is the FreeStyle Libre system at high and low values?

The FreeStyle Libre system is accurate in the range between 40 to 500 mg/dL and only shows glucose values in this range. If “LO” appears on the reader, your reading is below 40 mg/dL; check your blood glucose again with a test strip. If “HI” appears in your reader, your reading is above 500 mg/dL; check your blood glucose again with a test strip. If a second “LO” or “HI” result appears, contact your health care professional immediately.

Will the accuracy of the FreeStyle Libre system be impacted by an illness such as a cold or the flu?

For specific information about interactions between illness and your glucose levels, please contact your health care professional.

Is the accuracy of the FreeStyle Libre sensor consistent over the 10 day wear period?

Yes. The FreeStyle Libre system is clinically proven to be accurate [1], stable and consistent over 10 days with no fingerstick calibrations.

1. FreeStyle Libre User’s Manual

Does the accuracy of the FreeStyle Libre sensor stay consistent over its shelf life?

Yes, the accuracy of the sensor remains consistent during its shelf life. Please refer to the sensor carton for the expiry date.

How is the FreeStyle Libre system calibrated?

The FreeStyle Libre system is calibrated at the factory. Specific details about our calibration process are proprietary.

Why doesn’t the FreeStyle Libre system need calibrating?

All glucose monitoring devices require calibration to maintain accuracy using one of two methods: patient calibration or factory calibration. Unlike some other sensor-based glucose monitoring systems currently available, the FreeStyle Libre sensor is the only personal CGM system that is factory calibrated and does not require the patient to do fingerstick calibrations during the 10-day wear period.

What are the differences between interstitial fluid (ISF) and blood glucose (BG) readings?

Interstitial fluid glucose measurements are taken from the fluid within tissue while blood glucose measurements are taken directly from the blood. Sensor glucose values, which are based on interstitial fluid glucose levels, can be different from blood glucose levels (fingersticks), particularly during times when your blood glucose is changing quickly. For example after eating, taking insulin, or exercising. When glucose levels are falling quickly, glucose readings from the Sensor may be higher than blood glucose levels. On the other hand, when glucose levels are rising quickly, glucose readings from the Sensor may be lower than blood glucose levels.

Will the difference in results between the FreeStyle Libre system and my blood glucose meter (BGM) impact my dosing decisions?

Sensor glucose values, which are based on interstitial fluid glucose levels, can be different from blood glucose levels (fingersticks), particularly during times when your blood glucose is changing quickly. For example after eating, taking insulin, or exercising. When glucose levels are falling quickly, glucose readings from the Sensor may be higher than blood glucose levels. On the other hand, when glucose levels are rising quickly, glucose readings from the Sensor may be lower than blood glucose levels. If glucose is rising quickly or falling quickly, you will see the check glucose symbol. Whenever you see the check glucose symbol, do a blood glucose test and treat based on that result.

Can the FreeStyle Libre system (10 day) be used interchangeably with the FreeStyle Libre 14 day system?

No. The FreeStyle Libre 14 day system reader and sensors cannot be used interchangeably with the FreeStyle Libre system. 

Can a user still scan and get the last 8 hours of data after the sensor has ended after 10 days?

The user is provided with one last opportunity to scan the sensor after the 10 days have ended.

If the sensor is storing glucose readings every 15 minutes, does that mean the user will get the same glucose reading if the sensor is scanned again within the same 15-minute interval?

No, the user can get an updated glucose reading every minute when they scan the reader over the sensor.

What will happen if a user scans frequently, for example, every 30 seconds?

Users can scan as often as they want, but the reading will not update more frequently than every 60 seconds.

How frequently does the sensor capture and store glucose readings?

The FreeStyle Libre sensor automatically captures the glucose concentration in the interstitial fluid every minute. It also automatically records the glucose concentration every 15 minutes, storing that data in a rolling 8 hour log.

Does this sensor require any special handling at the airport?

Some airport full-body scanners include x-ray or millimeter radio-wave, which you cannot expose your System to. The effect of these scanners has not been evaluated and the exposure may damage the System or cause inaccurate results. To avoid removing your System, you may request another type of screening. If you do choose to go through a full-body scanner, you must remove your Sensor. The System can be exposed to common electrostatic (ESD) and electromagnetic interference (EMI), including airport metal detectors. You can keep your Reader on while going through these. You can safely use your System at all times while on an aircraft.

Can I start a 2nd sensor when I have less than 24 hours left on my old sensor?

No, the FreeStyle Libre reader may only connect to a single sensor. At the completion of the sensor-wear, a new sensor can be started.

Can I use the FreeStyle Libre software to setup or change settings on my Reader?

Yes, you can use the software to setup or change the time & date, sounds & vibrations, language, and target glucose range.

Can the FreeStyle LibreLink app replace my FreeStyle Libre and FreeStyle Libre 14 Day reader?

Yes. The FreeStyle LibreLink app was developed using the same technology that is in the FreeStyle Libre and FreeStyle Libre 14 day readers for receiving and processing glucose data, so it can also be used for routine glucose monitoring. The FreeStyle LibreLink app can be used instead of or in combination[4], [5], [6] with the FreeStyle Libre and FreeStyle Libre 14 Day reader. 

* The FreeStyle LibreLink app is compatible with iPhone 7 and later running iOS 11 and later.

4. The FreeStyle LibreLink app and the FreeStyle Libre and FreeStyle Libre 14 Day reader have similar but not identical features. Fingersticks are required for treatment decisions when you see Check Blood Glucose symbol, when symptoms do not match system readings, when you suspect readings may be inaccurate, or when you experience symptoms that may be due to high or low blood glucose. When using FreeStyle LibreLink app, access to a blood glucose monitoring system is required as the app does not provide one.

5. The FreeStyle Libre and FreeStyle Libre 14 Day sensors communicate with the FreeStyle Libre and FreeStyle Libre 14 Day readers that started them or the FreeStyle LibreLink app that started it. A sensor started by the FreeStyle Libre and FreeStyle Libre 14 Day reader will also communicate with the FreeStyle LibreLink app once the FreeStyle LibreLink app is used to scan the sensor.

6. Medicare coverage is available for FreeStyle Libre and FreeStyle Libre 14 day systems for cell phone use if FreeStyle LibreLink is used in conjunction with the FreeStyle Libre and FreeStyle Libre 14 day readers. Patients must meet Medicare eligibility coverage criteria. Local Coverage Article: Glucose Monitor Policy Article (A52464), May 2017.

Reader

Frequently asked questions about the FreeStyle Libre Reader (10 day)

What languages are available on theFreeStyle Libre reader?

In the US the FreeStyle Libre Reader can be set to English or Spanish. Language can be changed by going to the Settings menu on the reader.

How frequently does the FreeStyle Libre reader need to be recharged?

With normal use, the reader can be used for approximately 7 days before it needs to be recharged.

Are the glucose readings erased from the reader if the FreeStyle Libre reader runs out of power?

No, stored glucose readings on the reader are not lost if the reader runs out of power.

How long does it take to completely charge the FreeStyle Libre reader?

The reader should fully charge in approximately 3 hours if the battery is completely discharged.

Can theFreeStyle Libre reader communicate with more than one sensor at any given time?

No, the reader can only communicate with one sensor at a time. “Sensor already in use” will be displayed.

What will happen if users do not scan the sensor with the reader within an 8 hour period?

The sensor stores up to 8 hours of glucose data. After 8 hours, the oldest data is overwritten by the most recent data. The reader will display a gap where the oldest data would have been.

Does theFreeStyle Libre reader automatically adjust for daylight savings?

No, the reader does not automatically adjust for daylight savings.

Can users Add/Edit notes to any glucose reading or to the last scan only?

Users can only add/edit notes associated with the last scan or last blood glucose strip test within 15 minutes.

If the user is adding notes to a blood glucose result, will an icon appear on the result screen?

If a user adds a food note or rapid acting insulin dose, icons will appear on the Sensor Glucose Reading, Logbook and Daily Graph screens.

What does HI/LO mean when it appears after users scan the reader over the FreeStyle Libre sensor?

If LO appears on the reader when users scan the reader over the sensor it means the reading is lower than 40mg/dL. If HI appears on the reader when users scan over the sensor it means the reading is higher than 500 mg/dL.

What types of sounds/signals are on the FreeStyle Libre reader?

The reader has Confirmation, Notification & Repeated Reminder sounds, & Confirmation, Notification, Reminder & Repeated Reminder vibrations.

Does the reader automatically turn off?

For most screens, the reader dims after 45 seconds and turns off after 60 seconds. From a blood glucose test strip result, removing the test strip will turn off the display.

Is there any chance of overlapping glucose readings if users scan the reader over the sensor multiple times during an 8-hour period?

The reader identifies what data is new with each scan and does not double-count any data.

If the user is testing for control solution, will the user be able to add notes?

The user cannot add notes when doing a control solution test.

What is a Trend Arrow? How does it work? What does it tell users?

A Glucose Trend Arrow indicates which way your glucose is going, and is displayed on the FreeStyle Libre Reader screen after you use the Reader to scan your Sensor. When there is no Glucose Trend Arrow, the System can’t tell if your glucose is rising quickly or falling quickly and will display a check glucose symbol. Whenever you see the check glucose symbol, you should do a blood glucose test and treat based on that result.

Is there a risk of electrical shock while charging the FreeStyle Libre reader?

The FreeStyle Libre system is compliant with IEC 60601 standards.

Can a user still scan and get the last 8 hours of data after the sensor has ended after 10 days?

The user is provided with one last opportunity to scan the sensor after the 10 days have ended.

Can users get a glucose reading through their clothing?

Yes, the reader can capture data from the sensor when it is within 1.5 inches (4 cm) of the sensor.

How many glucose readings can be taken while the sensor is being worn?

Users can take as many glucose readings as they want while the sensor is being worn.

Are you discontinuing sale of the FreeStyle Libre readers (10 day)?

Yes, Abbott has stopped the sale of the FreeStyle Libre Reader (10 day) as of March 31, 2019. FreeStyle Libre Sensors (10 day) will continue to be for sale by Abbott until June 30, 2019.

Wholesale and retail suppliers may still have the FreeStyle Libre System (10 day) available after being discontinued, however if you are interested in using the FreeStyle Libre 14 day system, we encourage you to start using that system now.

 

As compared to the FreeStyle Libre system (10 day), the FreeStyle Libre 14 day system has a shorter 1 hour warmup period and longer 14 days of sensor wear. To help ease eligible FreeStyle Libre system users’ move to the new FreeStyle Libre 14 day system, we are offering a no charge FreeStyle Libre 14 day reader with a new prescription. Visit FreeStyleLibre.us for more information.

If FreeStyle Libre readers (10 day) are out of stock, will you still honor my FreeStyle Libre reader (10 day) warranty?

Please give us a call at 1-855-632-5658 so our customer care team can better assist.

 

Why are you getting rid of the FreeStyle Libre reader (10 day)?

As compared to the FreeStyle Libre system (10 day), the FreeStyle Libre 14 day system has many of the same features, but with the benefit of a shorter 1 hour warmup period and longer 14 days of sensor wear. To help ease eligible FreeStyle Libre system users’ move to the new FreeStyle Libre 14 day system, we are offering a no charge FreeStyle Libre 14 day reader with a new FreeStyle Libre 14 day system.

Will my pharmacy exchange my FreeStyle Libre reader (10 day) for the FreeStyle Libre 14 day reader?

Most commercially-insured FreeStyle Libre (10 day) patients can receive a no charge FreeStyle Libre 14 day reader at participating pharmacies with a valid prescription.

Sensor

Frequently asked questions about the FreeStyle Libre Sensor (10 day)

How big is the FreeStyle Libre sensor?

The sensor is 5 mm in height and 35 mm in diameter, which is roughly the size of two quarters stacked together.

Were there any skin reactions reported by patients wearing FreeStyle Libre sensors?

Mild irritations such as edema, rash, bleeding, itching & infection were reported around the sensor wear area by a moderate frequency of subjects (10.4%) in a clinical study1

1. FreeStyle Libre User’s Manual

Can users bathe, shower, swim or exercise while wearing a FreeStyle Libre sensor?

Yes, the sensor is water resistant and will continue working as long as it is not submerged more than 3 feet or kept underwater longer than 30 minutes at a time.

Can an over-bandage be used with the sensor?

The FreeStyle Libre system is not indicated for use with an over-bandage.

How long can the FreeStyle Libre sensor be worn?

The sensor is designed to provide accurate[1] glucose readings for up to 10 days.

1. FreeStyle Libre User’s Manual

What if the FreeStyle Libre sensor falls off before 10 days of use?

Replace theFreeStyle Libre sensor and start a new sensor. If the sensor falls off early, please call us at 1-855-632-8658.

What happens to the FreeStyle Libre sensor after the 10 day wear period?

After 10 days of wear, the reader notifies you that the sensor has ended and should be replaced with a new sensor.

What happens to the sensor if it is worn outside of the recommended temperature range?

If the sensor stops working due to extreme temperature the reader will display an error message. The sensor will resume recording glucose readings again once it is within the temperature range again.

How is the sensor applied to the body?

The sensor is applied to the back of the upper arm with a simple, disposable device called an applicator. When the sensor is applied, a small (5mm) filament is inserted just under the skin, and held in place with a small adhesive pad.

Will the user feel the sensor while wearing it?

In a study conducted by Abbott Diabetes Care, 93.4 %1 of patients surveyed (n=30) did not feel discomfort under the skin while wearing the sensor.

1. Data on File. Abbott Diabetes Care.

Should the sensor be removed if there is bleeding?

If there is bleeding that does not stop, remove the Sensor and contact your health care professional.

Are there products I can use to help the sensor to stick?

Yes, there are a number of product options to help. Refer to the FreeStyle Libre Sensor Adhesion Guide for details.

How do you remove the sensor?

Pull up the edge of the adhesive that keeps your sensor attached to your skin. Slowly peel away from your skin in one motion. Note: Any remaining adhesive residue on the skin can be removed with warm soapy water or isopropyl alcohol.

How frequently does the sensor capture and store glucose readings?

The FreeStyle Libre sensor automatically captures the glucose concentration in the interstitial fluid every minute. It also automatically records the glucose concentration every 15 minutes, storing that data in a rolling 8 hour log.

How do users know the sensor is working correctly?

The sensor is working correctly if you can get a glucose reading after a 1 second scan. If you do not get a reading, please refer to your User’s Manual for further information on glucose error messages.  

Does this sensor require any special handling at the airport?

Some airport full-body scanners include x-ray or millimeter radio-wave, which you cannot expose your System to. The effect of these scanners has not been evaluated and the exposure may damage the System or cause inaccurate results. To avoid removing your System, you may request another type of screening. If you do choose to go through a full-body scanner, you must remove your Sensor. The System can be exposed to common electrostatic (ESD) and electromagnetic interference (EMI), including airport metal detectors. You can keep your Reader on while going through these. You can safely use your System at all times while on an aircraft.

During what situations/scenarios would one get "Check sensor" messages?

A Check Sensor Message may occur when the Sensor tip may not be under your skin. Try to start your Sensor again. If Reader displays “Check Sensor” again, your Sensor was not applied properly. Apply and start a new Sensor.

Can I start a 2nd sensor when I have less than 24 hours left on my old sensor?

No, the FreeStyle Libre reader may only connect to a single sensor. At the completion of the sensor-wear, a new sensor can be started.

Is the FreeStyle Libre sensor accurate?

The FreeStyle Libre system is clinically proven to be accurate[1], stable and consistent over 10 days with no fingerstick calibrations.

1. FreeStyle Libre User’s Manual.

Is the accuracy of the sensor consistent over the 10 day wear period?

Yes. The FreeStyle Libre system is clinically proven to be accurate1, stable and consistent over 10 days with no fingerstick calibrations.

1. FreeStyle Libre User’s Manual

Does the accuracy of the sensor stay consistent over its shelf life?

Yes, the accuracy of the sensor remains consistent during its shelf life. Please refer to the sensor carton for the expiry date.

Can I use the FreeStyle Libre software to setup or change settings on my Reader?

Yes, you can use the software to setup or change the time & date, sounds & vibrations, language, and target glucose range.

What do I do with the FreeStyle Libre sensors (10 day) that I currently have?

You can use the remaining FreeStyle Libre sensor (10 day) supply.

If my pharmacy is out of stock of FreeStyle Libre sensors (10 day), who can I call to ask where I can buy more FreeStyle Libre sensors (10 day)?

FreeStyle Libre sensors (10 day) will continue to be for sale by Abbott until June 30, 2019, however we encourage you to transition now to the FreeStyle Libre 14 day system.

Please contact your pharmacy for details on how to refill your prescription. To help ease eligible FreeStyle Libre system users’ move to the new FreeStyle Libre 14 day system, we are offering a no charge FreeStyle Libre 14 day reader with a new prescription.

 

Data

Frequently asked questions about the LibreView Data and Software

What types of reports are available on the reader, if any?

Many reports are available, including Average Glucose, Daily Patterns, Time In Target, Low Glucose Events, Log Book, Daily Graph and Sensor Usage. For more detail please refer to your User’s Manual.

What type of reporting software is compatible with the FreeStyle Libre system?

The FreeStyle Libre system is compatible with FreeStyle Libre Desktop software and the LibreView Software. Both are available on-line to download from our consumer website (freestylelibre.us) and our health care professional website (myfreestyle.com/provider), and are free of charge.

Is the FreeStyle Libre software required for me to use the FreeStyle Libre system?

No, you are not required to use the FreeStyle Libre software, but it can help you more easily spot trends and patterns in your data.

How much does the FreeStyle Libre software cost?

FreeStyle Libre system is compatible with FreeStyle Libre software & LibreView Software; both are free of charge.

What are the system requirements for the software?

For FreeStyle Libre Desktop software: Microsoft Windows 7,8,10 or OS X El Capitan. At minimum, a computer with a USB 2.0 compatible hub with a dual-core 1.6GHz processor and 2 GB RAM is required.

For LibreView: Windows Vista or higher computers: Microsoft Internet Explorer 10 or higher, Google Chrome release 37.0 or higher, Mozilla Firefox release 32.0 or higher.

What type of reports does the software generate?

The software has many reports including Snapshot, Glucose Pattern Insights, Daily Log, Glucose Summary, and Daily Patterns.

Am I able to share my data from the FreeStyle Libre system with my Health Care Professional?

You are encouraged to always share your data with your health care professional so that they can better work with you to manage your daily routine.

The FreeStyle Libre software is free to download and use by you and your health care professional. For users of LibreView, you can email a PDF of your reports to your healthcare team by clicking the Email button when viewing your reports. You can also share with your healthcare professional by linking your LibreView account to their healthcare practice.

Can I use the FreeStyle Libre software to setup or change settings on my Reader?

Yes, you can use the software to setup or change the time & date, sounds & vibrations, language, and target glucose range.

Where can I buy the FreeStyle Libre system?

The FreeStyle Libre system is available with a prescription at participating pharmacies.*†

 

* For Medicare patients, please visit Medicare Guide for more information

† Participating pharmacies are subject to change without notice

Do FreeStyle Libre system require a prescription?

Yes, a FreeStyle Libre reader and sensors require a valid prescription. 

Can I use my Flexible Spending Account to purchase FreeStyle Libre system?

The FreeStyle Libre system requires a prescription and it may be possible to purchase the Freestyle Libre system using your FSA card. However, please contact your health insurance company to verify that you are able to use your FSA card.

General Information

Frequently asked questions about the FreeStyle LibreLink App General Information

What is the FreeStyle LibreLink app?

The FreeStyle LibreLink app is a mobile medical app designed to work with FreeStyle Libre and FreeStyle Libre 14 Day sensors. The app enables you to monitor your glucose using your compatible device* with a FreeStyle Libre or FreeStyle Libre 14 Day sensors.

The FreeStyle LibreLink app is compatible with both FreeStyle Libre and FreeStyle Libre 14 day sensors.

*The FreeStyle LibreLink app is compatible with NFC-enabled smartphones running Android OS 5.0 or higher and iPhone 7 or later running iOS 11 and later.

Is the FreeStyle LibreLink app approved by the FDA?

Yes, the FreeStyle LibreLink app for iOS and Android is approved by the FDA as a compatible reading device and alternative primary display for the FreeStyle Libre System and FreeStyle Libre 14 day system.

When will Freestyle LibreLink mobile app be available?

The FreeStyle LibreLink mobile app is FDA approved and available for download today on the Apple app store.

What are the features of the FreeStyle LibreLink app?

With the app you can:
    • View your current glucose reading, a trend arrow, which indicates how your glucose is changing, and the last 8-hours of glucose history
    • See glucose reports, including your Ambulatory Glucose Profile, which reveal trends and patterns
    • Add notes to track your food, insulin use, exercise, and other events
    • Connect to healthcare professionals and caregivers with LibreView3

3 Use of the FreeStyle LibreLink app requires registration with LibreView, a service provided by Abbott and Newyu, Inc 

Which devices will work with the FreeStyle LibreLink app for Android?

The app is designed to work with Android devices that meet the following minimum requirements. You can also check the compatibility guide for additional information.
     • Operating system: Android 5.0 or higher
     • Near-Field Communication (NFC): Your smartphone must have NFC capabilities and NFC must be enabled.

Which devices work with the FreeStyle LibreLink app?

The app is designed to work with iPhones that meet the following minimum requirements. You can also check the compatibility guide for additional information.

iOS:
    • iPhone models: iPhone 7 or later
    • Operating system: iOS 11 or later

Are there any specific requirements to installing and using the FreeStyle LibreLink app?

Yes. You must have a compatible smart phone* to install and use the app. To use the FreeStyle LibreLink app, you must register with LibreView, a cloud-based diabetes management system provided by Abbott and Newyu, Inc. When the FreeStyle LibreLink app displays a Check Blood Glucose symbol, a fingerstick is required for treatment decisions. Fingersticks are also required when symptoms do not match system readings, when you suspect readings may be inaccurate, or when you experience symptoms that may be due to high or low blood glucose. Please see the FreeStyle LibreLink app user's manual for specific instructions on using the different products, including the supported age range.

 

*The FreeStyle LibreLink app is compatible with iPhone 7 and later running iOS 11 and later.

Is the FreeStyle LibreLink app FDA approved?

Yes, the FreeStyle LibreLink app is FDA approved.

Are there other apps available that are approved for use with FreeStyle Libre or FreeStyle Libre 14 day sensors?

The FreeStyle LibreLink app is the only app that has been tested by Abbott Diabetes Care to be compatible with FreeStyle Libre and FreeStyle Libre 14 day sensors. The FreeStyle LibreLink app was developed to ensure safety and performance requirements in accordance with the intended use.

Can FreeStyle LibreLink app connect with wearables (Apple watch, Fitbit Ionic)?

No, not at this time. However, as with any new technology, including mobile apps, Abbott is researching a wide variety of potential applications.

What is near-field communication (NFC) and how do I know if my phone has it?

NFC is the wireless communication technology that enables your FreeStyle Libre or FreeStyle Libre 14 day sensors to wirelessly transmit data to another device*

*The FreeStyle LibreLink app is compatible with iPhone 7 and later running iOS 11 and later.

Does this mean that earlier versions of Phone lack the NFC capability needed to scan the sensor?

Yes. Previous versions of the iPhone do not allow apps to read NFC tags, which prevents the app from scanning the sensor.

Does the FreeStyle LibreLink app work with FreeStyle Libre Pro sensors?

No, the app will not display information from FreeStyle Libre Pro sensors.

How do I download the FreeStyle LibreLink app?

iPhone users can download the FreeStyle LibreLink app from the Apple App Store.

What happens if I lose or change my phone?

If you lose your phone, download the FreeStyle LibreLink app again on a compatible phone and sign in with your account information. If you have an active sensor and need to reinstall the app, when you sign into your existing account, you can continue using your active sensor until the end of its useful life5. You will not be able to view historical data in the new installation of the app, but this data will be available in LibreView.

5The FreeStyle Libre or FreeStyle 14 Day sensor communicates with the FreeStyle Libre or FreeStyle Libre 14 Day reader that started it or the FreeStyle LibreLink app that started it. A sensor started by the FreeStyle Libre or FreeStyle Libre 14 Day reader will also communicate with the FreeStyle LibreLink app once the FreeStyle LibreLink app is used to scan the sensor.

Can I download the app on multiple devices?

Yes, but you cannot log into the device with the same user account. If you log into the same account on a second device, you will be logged out of your account on the first device.

Can I scan a sensor using an iPad?

No. The app only works with Phone 7 or later running iOS 11 or later because it requires use of the NFC capability needed to scan the sensor.

What is LibreLinkUp?

LibreLinkUp1 is a free mobile app that allows caregivers to receive glucose readings from a FreeStyle LibreLink2,3 user who uses the FreeStyle LibreLink app to scan their FreeStyle Libre and FreeStyle Libre 14 day sensors.

Once you have installed the LibreLinkUp app4,5 and accepted an invitation to connect from a FreeStyle LibreLink user, you will receive their glucose information on your smartphone each time the FreeStyle LibreLink user scans his/her FreeStyle Libre or FreeStyle Libre 14 day sensor.

As long as you have opened and signed into the LibreLinkUp app at least once, you will receive notifications even if you have closed out of the app. The LibreLinkUp app does not need to be open or running for you to receive notifications; the notifications can be sent to your phone’s lock screen.

  1. LibreLinkUp is a mobile application, developed and provided by Newyu, Inc.
  2. Use of FreeStyle LibreLink requires registration with LibreView, a service provided by Abbott and Newyu, Inc.
  3. The FreeStyle LibreLink app is compatible with NFC-enabled smartphones running Android OS 5.0 or higher and iPhone 7 or later running iOS 11 or later.
  4. Use of LibreLinkUp requires registration with LibreView, a service provided Newyu, Inc.
  5. LibreLinkUp is compatible with Android phones running OS 4.4 and later and iPhones running iOS 10 and later.
Should I make medication or treatment decisions based on LibreLinkUp data?

No, LibreLinkUp is not intended to provide data for medical decision making.The LibreLinkUp app is a secondary viewer that enables the sharing of glucose data for information only and is not intended as a substitute for FreeStyle LibreLink app or the advice of a healthcare professional. Individuals using LibreLinkUp to receive information about persons with diabetes should always confirm the data received with the individual sending the data and consult a healthcare professional if they have any queries or concerns about diabetes management.

 

Is LibreLinkUp intended for clinical use or for use by clinicians?

LibreLinkUp is intended for use by caregivers of FreeStyle LibreLink users as an information sharing service. It is not intended to be used in a clinical setting by clinicians to monitor their patients.

What’s the difference between FreeStyle LibreLink and LibreLinkUp?

FreeStyle LibreLink enables users to carry out routine glucose monitoring using a smartphone1,3 and a FreeStyle Libre or FreeStyle Libre 14 day sensor. It is designed to be used by people with diabetes.

The LibreLinkUp app enables caregivers of FreeStyle LibreLink users to receive glucose readings on their smartphone2 whenever a FreeStyle LibreLink user scans a FreeStyle Libre or FreeStyle Libre 14 day sensor. LibreLinkUp is designed to be used by caregivers. The LibreLinkUp app cannot be used to scan FreeStyle Libre or FreeStyle Libre 14 day sensors.

Anyone can download the LibreLinkUp app, but you must be invited by a FreeStyle LibreLink user in order to start receiving their glucose information.

A FreeStyle LibreLink user does not need to have the LibreLinkUp app installed on their phone in order to share glucose data with LibreLinkUp users.

  1. The FreeStyle LibreLink app is compatible with NFC-enabled smartphones running Android OS 5.0 or higher and iPhone 7 or later running iOS 11 or later.
  2. LibreLinkUp is compatible with Android phones running OS 4.4 and later and iPhones running iOS 10 and later.
  3. The FreeStyle LibreLink app and the FreeStyle Libre and FreeStyle Libre 14 Day reader have similar but not identical features. Fingersticks are required for treatment decisions when you see Check Blood Glucose symbol, when symptoms do not match system readings, when you suspect readings may be inaccurate, or when you experience symptoms that may be due to high or low blood glucose. When using FreeStyle LibreLink app, access to a blood glucose monitoring system is required as the app does not provide one.
Is LibreLinkUp cleared for use in the US?

The LibreLinkUp app is a product authorized by Abbott available for download1 in the US.

  1. 1. LibreLinkUp is compatible with Android phones running OS 4.4 and later and iPhones running iOS 10 and later.
Indication

Frequently asked questions about the FreeStyle LibreLink App Indication

Is the FreeStyle LibreLink app approved for pediatric use?
No, the FreeStyle LibreLink has the same indications for use as the FreeStyle Libre and FreeStyle LIbre 14 day system. Please see the product user’s manual for the FreeStyle LibreLink app for specific instructions on using the different products, including the supported age range. Please see the FreeStyle LibreLink app user's manual for more details.
Is the FreeStyle LibreLink app approved for use in pregnant women?
No, the FreeStyle LibreLink has the same indications for use as the FreeStyle Libre and FreeStyle LIbre 14 day system. Please see the product user’s manual for the FreeStyle LibreLink app for specific instructions on using the different products, including the supported age range. Please see the FreeStyle LibreLink app user's manual for more details.
Use of Product

Frequently asked questions about the FreeStyle LibreLink App Use of Product

How do I scan my FreeStyle Libre or FreeStyle Libre 14 Day sensor with my iPhone?

After you’ve applied a FreeStyle Libre or FreeStyle Libre 14 day sensor to the back of your upper arm, open the app and tap one of the scan buttons within the app to put the iPhone in a scan ready state. There are two types of scan buttons – a blue button on the Home screen and a gray scan icon in the top right corner of most screens. Hold the top edge of your iPhone near the sensor and do not move your iPhone until you hear a tone and/or feel a vibration, which indicates the scan is complete.

Do I have to remove the case on my phone to scan the sensor?

You may or may not have to remove your phone case – it depends on the material that the case is made from, how thick the case is, and how well your phone’s NFC antenna works. If your phone case is made from plastic or silicone or another non-conductive material, you will probably be able to scan the sensor without removing the case. If the case is aluminum, metal or anything else that has a conductive surface, you may need to remove the case before scanning your sensor. The thickness of the case can also make a difference. If your case is very thick, it could prevent the phone from scanning the sensor.

Can the FreeStyle LibreLink app replace my FreeStyle Libre and FreeStyle Libre 14 Day reader?

Yes. The FreeStyle LibreLink app* was developed using the same technology that is in the FreeStyle Libre and FreeStyle Libre 14 day readers for receiving and processing glucose data, so it can also be used for routine glucose monitoring. The FreeStyle LibreLink app can be used instead of or in combination4,5,6 with the FreeStyle Libre or FreeStyle Libre 14 Day reader.

*The FreeStyle LibreLink app is compatible with iPhone 7 and later running iOS 11 and later.

4The FreeStyle LibreLink app and the FreeStyle Libre and FreeStyle Libre 14 Day reader have similar but not identical features. Fingersticks are required for treatment decisions when you see Check Blood Glucose symbol, when symptoms do not match system readings, when you suspect readings may be inaccurate, or when you experience symptoms that may be due to high or low blood glucose. When using FreeStyle LibreLink app, access to a blood glucose monitoring system is required as the app does not provide one.

5The FreeStyle Libre and FreeStyle Libre 14 Day sensors communicate with the FreeStyle Libre and FreeStyle Libre 14 Day readers that started them or the FreeStyle LibreLink app that started it. A sensor started by the FreeStyle Libre and FreeStyle Libre 14 Day reader will also communicate with the FreeStyle LibreLink app once the FreeStyle LibreLink app is used to scan the sensor.

6Medicare coverage is available for FreeStyle Libre and FreeStyle Libre 14 day systems for cell phone use if FreeStyle LibreLink is used in conjunction with the FreeStyle Libre and FreeStyle Libre 14 day readers. Patients must meet Medicare eligibility coverage criteria. Local Coverage Article: Glucose Monitor Policy Article (A52464), May 2017.

Can I use the FreeStyle LibreLink app with my FreeStyle Libre or FreeStyle Libre 14 day sensor instead of the FreeStyle Libre or FreeStyle Libre 14 day reader?

Yes, you can use the FreeStyle LibreLink app with the FreeStyle Libre and FreeStyle Libre 14 Day sensors as an alternate primary display as long as you have access to a blood glucose monitoring system4,6

4The FreeStyle LibreLink app and the FreeStyle Libre and FreeStyle Libre 14 Day reader have similar but not identical features. Fingersticks are required for treatment decisions when you see Check Blood Glucose symbol, when symptoms do not match system readings, when you suspect readings may be inaccurate, or when you experience symptoms that may be due to high or low blood glucose. When using FreeStyle LibreLink app, access to a blood glucose monitoring system is required as the app does not provide one.

6Medicare coverage is available for FreeStyle Libre and FreeStyle Libre 14 day systems for cell phone use if FreeStyle LibreLink is used in conjunction with the FreeStyle Libre and FreeStyle Libre 14 day readers. Patients must meet Medicare eligibility coverage criteria. Local Coverage Article: Glucose Monitor Policy Article (A52464), May 2017.

Do I have to buy a FreeStyle Libre or FreeStyle Libre 14 day reader if I have access to FreeStyle LibreLink?

You do not have to purchase a FreeStyle Libre or FreeStyle Libre 14 day reader6. You can start your sensor with the FreeStyle LibreLink mobile app as an alternate primary display while maintaining access to blood glucose monitoring system and determine later whether you would like to purchase a FreeStyle Libre or FreeStyle Libre 14 day reader.

6Medicare coverage is available for FreeStyle Libre and FreeStyle Libre 14 day systems for cell phone use if FreeStyle LibreLink is used in conjunction with the FreeStyle Libre and FreeStyle Libre 14 day readers. Patients must meet Medicare eligibility coverage criteria. Local Coverage Article: Glucose Monitor Policy Article (A52464), May 2017.

Should I expect my doctor to write a prescription for a FreeStyle Libre or FreeStyle Libre 14 day reader if I use the app while maintaining access to a blood glucose monitoring system?

Yes, your physician may decide to prescribe the FreeStyle Libre or FreeStyle Libre 14 day reader. You may then decide whether you would like to explore starting the sensor with your app as an alternate primary display to the FreeStyle Libre or FreeStyle Libre 14 day reader4,6 and determine later whether you would like to purchase a reader.

4The FreeStyle LibreLink app and the FreeStyle Libre and FreeStyle Libre 14 Day reader have similar but not identical features. Fingersticks are required for treatment decisions when you see Check Blood Glucose symbol, when symptoms do not match system readings, when you suspect readings may be inaccurate, or when you experience symptoms that may be due to high or low blood glucose. When using FreeStyle LibreLink app, access to a blood glucose monitoring system is required as the app does not provide one.

6Medicare coverage is available for FreeStyle Libre and FreeStyle Libre 14 day systems for cell phone use if FreeStyle LibreLink is used in conjunction with the FreeStyle Libre and FreeStyle Libre 14 day readers. Patients must meet Medicare eligibility coverage criteria. Local Coverage Article: Glucose Monitor Policy Article (A52464), May 2017.

Is the app available on Android?

No, not at this time. However, as with any new technology, including mobile apps, Abbott is researching a wide variety of potential applications.

Do I need to carry a separate blood glucose meter?

When the FreeStyle LibreLink app displays a Check Blood Glucose symbol, a fingerstick is required for treatment decisions. Fingersticks are also required when symptoms do not match system readings, when you suspect readings may be inaccurate, or when you experience symptoms that may be due to high or low blood glucose. The FreeStyle Libre and FreeStyle Libre 14 day readers all have a built-in blood glucose meter.

Can I use my FreeStyle Libre or FreeStyle Libre 14 Day reader and the FreeStyle LibreLink app with the same sensor?

Yes. The FreeStyle Libre or FreeStyle Libre 14 Day sensor communicates with the reader that started it or the FreeStyle LibreLink app4 that started it. A sensor started by the FreeStyle Libre or FreeStyle Libre 14 day reader will also communicate with the FreeStyle LibreLink app.

4The FreeStyle LibreLink app and the FreeStyle Libre and FreeStyle Libre 14 Day reader have similar but not identical features. Fingersticks are required for treatment decisions when you see Check Blood Glucose symbol, when symptoms do not match system readings, when you suspect readings may be inaccurate, or when you experience symptoms that may be due to high or low blood glucose. When using FreeStyle LibreLink app, access to a blood glucose monitoring system is required as the app does not provide one.

Can the FreeStyle LibreLink app can be used in combination with the FreeStyle Libre or FreeStyle Libre 14 Day reader?

You can choose to monitor your glucose levels with either the FreeStyle LibreLink app, the reader, or both. You can use the FreeStyle LibreLink app and the FreeStyle Libre or FreeStyle LIbre 14 day reader with the same sensor, as long as you start the sensor with the corresponding reader first.

Do the Freestyle LibreLink app and FreeStyle Libre or FreeStyle Libre 14 Day reader share data with one another?

No. The Freestyle LibreLink app and FreeStyle Libre or FreeStyle Libre 14 day reader do not share data with one another. The glucose reports on each device are calculated using the data stored on the respective devices. There could be gaps in glucose graphs if the patient does not scan with both devices.

What if I start the FreeStyle Libre or FreeStyle Libre 14 day sensor with the app instead of the reader?

If you start a FreeStyle Libre or FreeStyle Libre 14 day sensor with the FreeStyle LibreLink App, you will not be able to use your FreeStyle Libre or FreeStyle Libre 14 day reader during the remainder of the sensor wear period.

Can I use the FreeStyle LibreLink app to scan someone else’s sensor?

No. The FreeStyle LibreLink app is intended to be used with only one sensor and by only one person at a time. Each app account is associated with one person.

Can the FreeStyle LibreLink app be used to make insulin dosing decisions?

The FreeStyle LibreLink app has the same indications for use as the FreeStyle Libre and FreeStyle Libre 14 day systems. The data generated by the systems can inform treatment and insulin dosing decisions. Please refer to the product's user manual or the interactive tutorial for additional information on making treatment decisions.

What are HI and LO scan results?

The HI and LO are symbols that indicate when scan results are beyond the reportable range. HI will be displayed when the result is above 500 mg/dL LO will be displayed when the result is below 40 mg/dL. Follow the instructions in your User’s Manual if you see these symbols.

Will the FreeStyle LibreLink app work in ‘airplane mode’?

Yes. You can scan with your iPhone in airplane mode by tapping one of the scan buttons in the FreeStyle LibreLink app to put it in a scan ready state.

What if I don’t have phone service or Wi-Fi?

A Wi-Fi or a mobile data connection is only required for initial FreeStyle LibreLink app setup (downloading / installing the app, creating an account, or signing in) and sharing your glucose information with your Health Care Professionals. The FreeStyle LibreLink app does not require a Wi-Fi or a mobile data connection to scan your sensor or to record your current glucose readings. During periods when your phone is operating in a disconnected state, your readings will only be uploaded to LibreView after a Wi-Fi or mobile data connection is restored.

Does the FreeStyle LibreLink app cause my phone battery to deplete more quickly?

No, the FreeStyle LibreLink app is meant to be used as often as you like and should not have a noticeable effect on battery life beyond your normal usage patterns.

What happens if my phone battery dies?

If your phone battery dies, charge your phone to continue using the FreeStyle LibreLink app. Your data will not be lost if the phone battery dies and you can scan the sensor while the phone is being charged.

Can I scan the sensor while my phone is charging?

Yes, you can scan your sensor while your phone is charging.

Can I use the FreeStyle LibreLink app on a rooted or jailbroken phone?

No. The FreeStyle LibreLink app is not supported on jailbroken iPhones.

How do I retrieve my password if I forget it?

After installing the FreeStyle LibreLink app, tap Sign In. Then, tap Forgot Password. Enter the e-mail address that was used to create the account and follow the on-screen instructions. You will receive an e-mail with a link to reset your password. Follow the link to create a new password, then sign into your account using your new password.

Which languages are supported in the FreeStyle LibreLink app?

The FreeStyle LibreLink app is currently available in the following languages:
    • Arabic
    • Chinese – Simplified
    • Chinese – Traditional
    • Danish
    • Dutch
    • English – United Kingdom
    • English – United States
    • Finnish
    • French – Canada
    • French – France
    • German
    • Greek
    • Hebrew
    • Italian
    • Japanese
    • Korean
    • Norwegian
    • Polish
    • Portuguese – Brazil
    • Portuguese – Portugal
    • Russian
    • Spanish – Latin America
    • Spanish – Spain
    • Spanish – United States
    • Swedish
    • Turkish

Note: The FreeStyle LibreLink app is displayed in the same language as your phone’s operating system language. If you wish to use the FreeStyle LibreLink app in a different language, choose from one of the supported languages in your phone’s system settings. The FreeStyle LibreLink app will update the next time it is opened. If the FreeStyle LibreLink app doesn’t support the language set on your phone, the app will display text in English (US).

What happens when I travel to different time zones, or when my phone changes time?

The FreeStyle LibreLink app will display a clock icon on the glucose graph to indicate when there has been a time change. It is necessary to use the correct time for accurate reports. If your phone’s time is not set to update automatically, you will need to update your phone’s time settings to continue using the app.

What are the differences between the FreeStyle LibreLink app and the FreeStyle Libre reader?
Category FreeStyle Libre System Reader FreeStyle LibreLink App
Data transfer to LibreView Requires connecting the reader to the computer with a USB cable Automatic6 Data Upload
User Interface Simple Color Touchscreen  Richer user interface; graphs displayed in more color and higher resolution 
Notes  You can add notes within 15 minutes of a glucose reading You can add and view notes at any time in logbook
Reminders Standard Reminders Custom reminders, as well as an 8-hour timer that resets every time the sensor is scanned. App notifications on your phone must be enabled to see reminders
Blood Glucose Strip Port Yes No
Languages English and Spanish The FreeStyle LibreLink app is displayed in the same language as your phone’s operating system language
Text to Speech Not available Optional setting to allow the app to “speak aloud” the glucose scan result, unit of measure, and trend arrow with each scan.
Sensor compatibility FreeStyle Libre Reader is only compatible with FreeStyle Libre Sensors (10 day).  FreeStyle Libre 14 day Reader is only compatible with FreeStyle Libre 14 day Sensors The FreeStyle Libre reader is only compatible with FreeStyle Libre sensors.  The FreeStyle Libre 14 day reader is only compatible with FreeStyle Libre 14 day sensors. The FreeStyle LibreLink app is compatible with both the FreeStyle Libre and FreeStyle Libre 14 day sensors.

 


6 The user must be connected to data services for glucose data to automatically upload to LibreView.

How does LibreLinkUp work?

When a FreeStyle LibreLink user scans their FreeStyle Libre or FreeStyle Libre 14 day sensor with their smartphones,1 their glucose data is sent to the cloud using either Wi-Fi or a cellular data signal. The FreeStyle LibreLink user's glucose information is then visible in the LibreLinkUp apps2 which share a connection to the FreeStyle LibreLink user.

1.The FreeStyle LibreLink app is compatible with NFC-enabled smartphones running Android OS 5.0 or higher and iPhone 7 or later running iOS 11 or later.

2.LibreLinkUp is compatible with Android phones running OS 4.4 and later and iPhones running iOS 10 and later.

How do I start sharing my glucose from FreeStyle LibreLink?

Open the FreeStyle LibreLink app on your smartphone,1 then:

1.Tap the Navigation Menu

2.elect the Share/Connected Apps option

3.Under Share, select the “LibreLinkUp” option.

4.Tap “Create Connection” and enter the first name, last name and e-mail address of the person you want to share your glucose readings with.

5.Press “Invite” to send the invitation.

When you send the invitation, the person with whom you want to connect will receive an email with instructions on how to download the LibreLinkUp app and sign up2,3.

After the LibreLinkUp user logs in, they can accept your invitation to connect and begin receiving your glucose readings every time you scan your sensor using the FreeStyle LibreLink app.

1.The FreeStyle LibreLink app is compatible with NFC-enabled smartphones running Android OS 5.0 or higher and iPhone 7 or later running iOS 11 or later.

2.Use of FreeStyle LibreLink and LibreLinkUp requires registration with LibreView, a service provided by Abbott and Newyu, Inc.

3.LibreLinkUp is compatible with Android phones running OS 4.4 and later and iPhones running iOS 10 and later.

Can I tell if the person I invited to connect ever downloaded the app and signed up?

Yes. Check the “Connection” screen in your FreeStyle LibreLink app to see your active connections. All active connections will be updated each time you scan your FreeStyle Libre or FreeStyle Libre 14 day sensor.

I installed the LibreLinkUp app before receiving the email invite from my Connection. Can I still connect with the FreeStyle LibreLink user?

If you have the LibreLinkUp app on your smartphone1, you will receive a notification after the FreeStyle LibreLink user invites you to connect if you registered2 with the same email address. The next time the app is open you will see a window with information about your pending invitations. Tap Next to confirm the connection.

1.LibreLinkUp is compatible with Android phones running OS 4.4 and later and iPhones running iOS 10 and later.

2.Use of FreeStyle LibreLink and LibreLinkUp requires registration with LibreView, a service provided by Abbott and Newyu, Inc.

I deleted a Connection’s information; how can I add them back?

The FreeStyle LibreLink user will need to send a new invitation to reconnect using the same email with which the LibreLinkUp user registered.1

1.Use of LibreLinkUp requires registration with LibreView, a service provided Newyu, Inc.

What smartphones are compatible with LibreLinkUp?

LibreLinkUp is compatible with Android phones running OS 4.4 and later and iPhones running iOS 10 and later.

How do I get the LibreLinkUp app?

You can download1 the app from the Apple App Store or Google Play store.

1.LibreLinkUp is compatible with Android phones running OS 4.4 and later and iPhones running iOS 10 and later.

How long does it take for my smartphone to receive glucose data after my connection using FreeStyle LibreLink scans a FreeStyle Libre or FreeStyle 14 day sensor?

The exact timing depends on factors including the cellular or internet connections associated with both the FreeStyle LibreLink user and the LibreLinkUp user's smartphones1,2, as well as the wireless service provider’s data network speed. With these connections in place, LibreLinkUp users generally see their connection's data within seconds.

1.LibreLinkUp is compatible with Android phones running OS 4.4 and later and iPhones running iOS 10 and later.

2.The FreeStyle LibreLink app is compatible with NFC-enabled smartphones running Android OS 5.0 or higher and iPhone 7 or later running iOS 11 or later.

Will I receive glucose data each time my connection using FreeStyle LibreLink scans their FreeStyle Libre or FreeStyle Libre 14 day sensor?

You will receive glucose data each time your connection using FreeStyle LibreLink scans a FreeStyle Libre or FreeStyle 14 day sensor successfully2. You do not need to have the LibreLinkUp app open or even running in the background in order to see glucose readings – notifications can be sent to your screen on your smartphone1 even when it is locked.

However, if your connection scans their FreeStyle Libre or FreeStyle Libre 14 day sensor with a FreeStyle Libre or FreeStyle Libre 14 day reader, you will not receive glucose data from that scan. Readers are not internet-enabled devices and cannot be used to share glucose information in this way.

1.LibreLinkUp is compatible with Android phones running OS 4.4 and later and iPhones running iOS 10 and later.

2.Transfer of glucose data between applications depends on mobile connectivity.

What information is visible on LibreLinkUp?

LibreLinkUp users can view scanned glucose readings and the trend arrows, which show the direction in which the FreeStyle LibreLink user's glucose is heading.

LibreLinkUp users will not receive:

  • Information about unsuccessful scans or scan errors.
  • 8-hour history or glucose graphs.
  • Notes about insulin, food, etc.
  • In some instances, the trend arrow may not always appear with the reading.
Do I need a cellular or internet connection to receive glucose data from my connections using FreeStyle LibreLink while using LibreLinkUp?

Yes. You need a cellular or internet connection to receive notifications from your FreeStyle LibreLink connections.

Can I silence notifications from the LibreLinkUp app temporarily?

Yes. To turn off notifications:

1.Go to the main screen of the LibreLinkUp app.

2.Press the bell icon.

3.Then press “Turn Off Notifications” in the window. A line will appear through the bell icon.

To turn notifications back on, press the bell icon and follow the instructions on the screen.

How many FreeStyle LibreLink users can I follow with the LibreLinkUp app?

You can use LibreLinkUp1 to monitor up to 20 different FreeStyle LibreLink users

1.LibreLinkUp is compatible with Android phones running OS 4.4 and later and iPhones running iOS 10 and later.

Why am I not getting notifications from LibreLinkUp?

Look at the bell icon on the main screen of the app. If the bell icon has a line through it, then notifications for the app are turned off. To turn them on, tap on the bell icon and follow the instructions on the screen to turn notifications on.

Note: If the bell icon has a line through it and when you select it you receive a message that notifications are turned off on your smartphone,1 go to the notifications settings. After confirming that notifications are turned on in the operating system on your smartphone1 for the LibreLinkUp app, return to the home screen in the LibreLinkUp app and confirm that notifications are turned on by looking at the bell icon.

1.LibreLinkUp is compatible with Android phones running OS 4.4 and later and iPhones running iOS 10 and later.

My connection using FreeStyle LibreLink accidently deleted me, how can I re-establish the connection?

The FreeStyle LibreLink user needs to re-send a new invite from their FreeStyle LibreLink app to you using the email address with which you registered.1

1.Use of FreeStyle LibreLink requires registration with LibreView, a service provided by Abbott and Newyu, Inc.

Will I receive sound notifications if my smartphone is set to “vibrate only” or “do not disturb”?

You will not receive sound notifications for the LibreLinkUp app if your smartphone1 is set on “vibrate only” or “do not disturb.”

1.LibreLinkUp is compatible with Android phones running OS 4.4 and later and iPhones running iOS 10 and later.

Where can I see previous glucose readings?

You can see a history of your connections’ scanned glucose readings in the main screen of the app. The last 100 scans are listed in reverse chronological order below the latest glucose reading.

What do “HIGH” and “LOW” mean?

“LOW” indicates a glucose reading lower than 40 mg/dL.

“HIGH” indicates a glucose reading higher than 500 mg/dL.

If either of these readings are seen, the FreeStyle LibreLink user should check his/her blood glucose with a test strip.

Can I use the same LibreView account for LibreView, FreeStyle LibreLink and LibreLinkUp?

Yes, a personal LibreView account (used for FreeStyle LibreLink and LibreView users)1 can be used to sign into LibreLinkUp.

1.Use of FreeStyle LibreLink, LibreView and LibreLinkUp requires registration with LibreView, a service provided by Abbott and Newyu, Inc.

Can I have both the FreeStyle LibreLink app and the LibreLinkUp app on the same phone?

Yes. However, it is not required to have the LibreLinkUp app on your phone1 to share data from FreeStyle LibreLink. If you are using FreeStyle LibreLink2 to manage your own glucose and also want to view data from other people using FreeStyle LibreLink, you will need to install LibreLinkUp to see the glucose readings from your connections using FreeStyle LibreLink.

1.LibreLinkUp is compatible with Android phones running OS 4.4 and later and iPhones running iOS 10 and later.

2.The FreeStyle LibreLink app is compatible with NFC-enabled smartphones running Android OS 5.0 or higher and iPhone 7 or later running iOS 11 or later.

Is LibreLinkUp region-based, meaning, can I share my data using the FreeStyle LibreLink-LibreView-LibreLinkUp ecosystem across regions?

Yes, the system is region-based. Connections within the system can only be created with other users in your region.

Upon receiving an invite via email from a FreeStyle LibreLink user, do I have the option to skip the sign-in process following LibreLinkUp installation and do that later?

No,you must create or sign into an existing account,1 then accept the invitation from the Freestyle LibreLink user before you can view their glucose data. The system has to recognize the connection, which is based on the email address of the person who was invited.

1.Use of LibreLinkUp requires registration with LibreView, a service provided Newyu, Inc.

Is there any age limit for LibreLinkUp?

Only users ages 18+ can create an account1 in LibreLinkUp.

1.Use of LibreLinkUp requires registration with LibreView, a service provided Newyu, Inc.

Upon creating a LibreView account through LibreLinkUp, will I be able to view my connections’ glucose data in LibreView as well?

No, the connection only applies to the FreeStyle LibreLink data shared via LibreLinkUp.

Is there a sign out option in LibreLinkUp?

Yes, via the main menu in the LibreLinkUp app.

Upon un-installation and re-installation of LibreLinkUp, will I still be able to view the glucose readings from my existing connections?

Yes, as long as you sign into the same account1 that your connections have shared with, the data from those connections (up to the last 100 scanned glucose readings) will still be available in your new installation of LibreLinkUp.

1.Use of LibreLinkUp requires registration with LibreView, a service provided Newyu, Inc.

When my phone1 (or the FreeStyle LibreLink user’s phone2) is reconnected after being in a disconnected state (e.g. long plane flight or low connectivity area), what will the notifications look like?

The LibreLinkUp user should only see a notification for the latest glucose scan result. The LibreLinkUp app will also be populated with all the scans that occurred while either phone was disconnected, just open the app to see the historical scan results (up to the last 100 scans).

1.LibreLinkUp is compatible with Android phones running OS 4.4 and later and iPhones running iOS 10 and later.

2.The FreeStyle LibreLink app is compatible with NFC-enabled smartphones running Android OS 5.0 or higher and iPhone 7 or later running iOS 11 or later.

If I change my account email for FreeStyle LibreLink or LibreLinkUp (or LibreView), will my connections be maintained?

Yes, the system will recognize the account information change and maintain the connections even if the user’s email address is changed.

Can I log into LibreLinkUp on multiple phones1?

Yes, and assuming notifications are turned on, you will receive notifications on all phones1 you are logged into.

1.LibreLinkUp is compatible with Android phones running OS 4.4 and later and iPhones running iOS 10 and later.

Reports

Frequently asked questions about the FreeStyle LibreLink App Reports

How do I access my glucose reports?

You are able to access reports from the main menu button in the app. These reports highlight your glucose trends and patterns. You can view additional reports on LibreView.com through your personal account.

What reports are available in the FreeStyle LibreLink app?

Daily Patterns: A graph showing the pattern and variability of the sensor glucose readings over a typical day. Includes the median, 25th -75th percentile, and 10th-90th percentile range of the glucose readings.
Time in Target: A graph showing the percentage of time the sensor glucose readings were above, below, or within the Target Glucose Range.
Low Glucose Events: Information about low glucose events measured by the sensor. A low glucose event is recorded when the sensor glucose reading is lower than (70 mg/dL) for longer than 15 minutes.
Average Glucose: Information about the average sensor glucose readings for different periods of the day.
Daily Graph: A graph of the sensor glucose readings by day.
Sensor Usage: Information about how often the sensor is scanned.

Why is the Daily Patterns Report not showing up on my reader after <5 days of use?

Daily Patterns report show the pattern and variability of sensor glucose over a typical day. This report needs at least 5 days of glucose data before displaying results. This information can be viewed for the last 7, 14, 30 or 90 days.

How can I share my glucose data with my healthcare professional?

You can email or text a static screen shot directly from the app by tapping the share icon that’s displayed at the bottom of each report available within the app. You can also show the reports on your phone to your doctor or nurse during your next appointment. You may also view your reports on LibreView.com - these reports can be saved, printed and shared with your healthcare professional, or if your healthcare professional uses LibreView, you can connect with them to share the data automatically.

How much data is available for the reports?

The app stores the last 90 days of data for use in reports. Data older than 90 days can still be accessed in LibreView. As long as your phone is connected to data services, your glucose data will be automatically uploaded to LibreView.

Data Management & LibreView

Frequently asked questions about the FreeStyle LibreLink App Data Management & LibreView

What is LibreView and how does it work with the FreeStyle LibreLink app?

LibreView is a cloud-based diabetes management system provided by Abbott and Newyu, Inc. LibreView provides a secure repository for data from your FreeStyle LibreLink app, and allows you to easily share your glucose data with your healthcare professional or others, if you wish. Data is automatically uploaded to LibreView when your phone is connected to the Internet.

Why do I need to create a LibreView account to use the FreeStyle LibreLink app?

LibreView is used to manage your FreeStyle LibreLink account information and enables detailed reporting and data sharing with your healthcare professional. Once the app is installed and you accept the terms of use, you will need to create a LibreView account to start using the app.

What kind of information does the FreeStyle LibreLink app collect and what happens with that information?

The FreeStyle LibreLink app stores your account information, glucose data, notes, and sensor information within the app on your phone, so it is your responsibility to limit access to your phone to protect personal information. The app also automatically uploads this data in LibreView, a secure cloud-based data repository. Please read the Privacy Notice for more information.

Is my data safe? What will Abbott do to protect patient data?

Abbott and its partners comply with all applicable data protection and privacy laws in users' jurisdictions. Please read the End User License Agreement, Terms of Use and the Privacy Notice within the FreeStyle LibreLink app to ensure that you are comfortable with the data handling practices that govern the use of the app and LibreView; otherwise, you should not install the app.

Can I export the data from my phone?

You can share screenshots of the reports that are available through the FreeStyle LibreLink app, but not the raw data that was used to produce the reports.

Does the FreeStyle LibreLink app work with FreeStyle Libre desktop software?

No, your glucose data from the FreeStyle LibreLink app will not be synced with FreeStyle Libre desktop software. The FreeStyle LibreLink app data is only stored by and visible through LibreView.

Is the FreeStyle LibreLink app compatible with other diabetes management software?

No, not at this time. However, as with any new technology, including mobile apps, Abbott is researching a wide variety of potential applications.

What should I do if I have questions about the FreeStyle LibreLink app or my data?

If you have any questions about the FreeStyle LibreLink app or your data, including questions on how to close your LibreView account, go to FreeStyleLibre.us for customer support contact information.

Does FreeStyle LibreLink allow others like a caregiver to see my data?

No, not at this time. However, as with any new technology, including mobile apps, Abbott is researching a wide variety of potential applications.

Can you “Zoom” into the app reports?

No, not at this time. However, as with any technology, Abbott is researching a wide variety of potential applications.

If I get a new phone and download the app, will my data still be on the app?

No, not at this time. However, as with any new technology, including mobile apps, Abbott is researching a wide variety of potential applications.

 

 

ADC-10491 Ver 1.0 01/19

 

 

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Indications and Important Safety Information

FreeStyle Libre and FreeStyle Libre 14 day Flash Glucose Monitoring systems are continuous glucose monitoring (CGM) devices indicated for replacing blood glucose testing and detecting trends and tracking patterns aiding in the detection of episodes of hyperglycemia and hypoglycemia, facilitating both acute and long-term therapy adjustments in persons (age 18 and older) with diabetes. The systems are intended for single patient use and require a prescription.

CONTRAINDICATIONS: Remove the sensor before MRI, CT scan, X-ray, or diathermy treatment.

WARNINGS/LIMITATIONS: Do not ignore symptoms that may be due to low or high blood glucose, hypoglycemic unawareness, or dehydration. Check sensor glucose readings with a blood glucose meter when Check Blood Glucose symbol appears, when symptoms do not match system readings, or when readings are suspected to be inaccurate. The system does not have alarms unless the sensor is scanned, and the system contains small parts that may be dangerous if swallowed. The system is not approved for pregnant women, persons on dialysis, or critically-ill population. Sensor placement is not approved for sites other than the back of the arm and standard precautions for transmission of blood borne pathogens should be taken. The built-in blood glucose meter is not for use on dehydrated, hypotensive, in shock, hyperglycemic-hyperosmolar state, with or without ketosis, neonates, critically-ill patients, or for diagnosis or screening of diabetes. When using FreeStyle LibreLink app, access to a blood glucose monitoring system is required as the app does not provide one. Review all product information before use or contact Abbott Toll Free (855-632-8658) or visit www.freestylelibre.us for detailed indications for use and safety information.

FreeStyle, Libre, and related brand marks are trademarks of Abbott Diabetes Care Inc. in various jurisdictions. Other trademarks are the property of their respective owners.

No use of any Abbott trademark, trade name, or trade dress in this site may be made without the prior written authorization of Abbott Laboratories, except to identify the product or services of the company. The product images are for illustrative purposes only.

This website and the information contained herein is intended for use by residents of the United States.

ADC-05569 Ver 5.0 10/18

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© 2018 Abbott Laboratories. All rights reserved.

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We apologize. The FreeStyle Libre prescription retrieval offer is not available to Kaiser patients at this time. To learn more, please ask your physician about the FreeStyle Libre system 14 day system. Download - How to talk to your doctor?

Thank you for your interest. At this time, the Prescription Retrieval offer is not available to beneficiaries of Medicare, Medicaid, or other federal or state healthcare programs. To learn how you can get access to FreeStyle Libre 14 day system, please call the Consumer Relations support team at 1-844-330-5535, Monday through Friday, 8am to 8pm eastern standard time.

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Before we issue your eSample Voucher, we can also assist you with requesting a prescription from your healthcare professional.

Click here if you like assistance in requesting a prescription.

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Click here to reprint your eSample Voucher or to request an email reissue of the eSample Voucher, please call the Consumer Relations at 1-844-330-5535 Monday to Friday, 8AM to 8PM EST.

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Please contact customer service at 1-844-330-5535 so we can assist you in continuing the process.

We apologize. This offer is not available to beneficiaries of Medicare, Medicaid, or other federal or state healthcare programs at this time. Click here to learn how to get started with the FreeStyle Libre 14 day system.

We apologize. This offer is not available to Kaiser patients at this time. To learn more, please ask your physician about the FreeStyle Libre 14 day system.

We apologize. This offer is not available for the residents of Massachusetts. Click here to learn how to get started with the FreeStyle Libre 14 day system.

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The FreeStyle Libre 14 day system is now available!


Since you currently use the FreeStyle Libre system (10 day), you may be eligible for a free FreeStyle Libre 14 day reader with a new prescription from your doctor. Click here to check if you are eligible.

 

You have already signed up to the FreeStyle Libre portfolio email list. To further assist you, please contact the FreeStyle Libre Customer Support at 1-844-330-5535, Monday through Friday, 8 AM to 8 PM Eastern Time. Thank you.

 

 

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You've been successfully registered. Keep an eye on your inbox for FreeStyle Libre updates.
 

This offer is not available to Kaiser patients at this time. To learn more, please ask your physician about the FreeStyle Libre 14 day system.

 

Veterans Affairs, Indian Health Services, and Tricare beneficiaries who obtained the FreeStyle Libre system (10 day) from a government medical center should contact that facility to determine if they are eligible for the offer.*

 

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Welcome back! Your 14 Day Free Reader Offer is now expired, to find out if you are eligible for a reissue of the 14 Day Free Reader Offer, please call Consumer Relations at 1-833-835-4273 Monday to Friday, 8AM to 8PM EST.

Residents of Massachusetts, please call 1-855-380-3191 for eligibility.


(Monday-Friday 8:30 am to 5 pm Eastern time)

 

Please contact your mail order or Durable Medical Equipment supplier to discuss your eligibility for a free FreeStyle Libre 14 day reader.

 

Welcome back!

You have already redeemed your eVoucher for your free-of-charge FreeStyle Libre 14 day reader and sensor.

Welcome back!

Click here to reprint your 14 Day Free Reader Voucher or to request an email reissue of the 14 Day Free Reader Voucher, please call the Consumer Relations at 1-833-835-4273 Monday to Friday, 8AM to 8PM EST.

We're sorry. There may be an issue with the serial number you entered.

Please contact customer service at 1-833-835-4273 so we can assist you in continuing the process.