Type your question here and we’ll get you an answer!

System

Frequently asked questions about the FreeStyle Libre system

What components are included in the FreeStyle Libre system?

The FreeStyle Libre Flash Glucose Monitoring System has two main parts: a handheld Reader and a disposable Sensor that you wear on the back of your upper arm. The Sensor does not need to be calibrated with blood glucose values. You use the Reader to wirelessly scan1 the Sensor and get your glucose readings. The Reader also has a built-in blood glucose meter, which works with FreeStyle Precision Neo blood glucose test strips. The FreeStyle Libre reader kit and sensor kit are sold separately and are available at major retail pharmacies with a prescription from your physician.

1. The reader can capture data from the sensor when it is within 1.5 inches of the sensor.

What is the contents of the reader kit?

The reader kit includes the following items: Reader, USB cable, Interactive tutorial on USB, Power adapter, User’s manual, Quick Start Guide, Quick Reference Guide

What’s is the contents of the sensor kit?

The sensor kit includes the following items: One sensor pack, Sensor applicator, Alcohol wipe, Product insert

Why does the system require a 12-hour warm up period? Are any readings available?

During the 12-hour warm-up period, the sensor is acclimating to your body and no readings are available. After the warmup, you can obtain accurate1 glucose readings for up to 10 days.

1. FreeStyle Libre User’s Manual

What do I do during the first 12 hours while the system is warming up?

The FreeStyle Libre reader has a built-in test strip port that utilizes FreeStyle Precision Neo Test Strips. During the 12-hour warm-up period, you can use the test strip port for your regular glucose monitoring.

Can the FreeStyle Libre system be prescribed for children?

No. The FreeStyle Libre system is indicated for the management of diabetes in people’s age 18 and older.

Can the FreeStyle Libre system be prescribed for pregnant women with diabetes?

No. The FreeStyle Libre system is not indicated for the management of diabetes in pregnant women.

Can the FreeStyle Libre system be used by dialysis patients?

The FreeStyle Libre system has not been evaluated for use by persons on dialysis.

What substances could interfere with the results generated by the FreeStyle Libre system?

Ascorbic Acid and Salicylic Acid may interfere with the sensor readings. Please refer to the FreeStyle Libre system User’s Manual for further details.

Can taking acetaminophen affect my FreeStyle Libre system’s glucose readings?

No. The FreeStyle Libre system is not affected by acetaminophen.

What are FreeStyle Libre system’s contraindications?

Remove the sensor prior to MRI, CT scan, X-ray or diathermy treatment.

Can the FreeStyle Libre system automatically calculate/provide insulin dosing/adjustment?

No, the FreeStyle Libre system does not automatically calculate insulin dosages. However, the data generated by the FreeStyle Libre system can assist with making treatment decisions. Please refer to the FreeStyle Libre system User’s manual or interactive tutorial for examples on making treatment decisions

Is the FreeStyle Libre system compatible with smartphones?

No. However, as with any new technology, including mobile apps, Abbott is researching a wide variety of potential applications.

Do users need a separate blood glucose meter when using FreeStyle Libre system

No, for convenience, there is a built‐in FreeStyle Precision Neo blood glucose meter within the reader

Does the FreeStyle Libre system connect with an insulin pump?

No. However, as with any new technology, Abbott is researching a wide variety of potential applications.

What kind of cleaning or disinfection procedure is required to use the FreeStyle Libre system?

The FreeStyle Libre sensor is intended for single-use, and does not require cleaning and disinfection. The FreeStyle Libre reader should be cleaned and disinfected once a week. You may clean your reader with Clorox Healthcare Bleach Germicidal Wipes, EPA reg. #67619-12

How do users discard the disposable components, for example sensor pack and applicator?

This product should be disposed of in accordance with all applicable local regulations related to the disposal of electronic equipment, batteries, sharps, and materials potentially exposed to body fluids.

What is the operating and storage altitude?

The operating and storage altitude is -381 meters (-1,250 ft.) to 3,048 meters (10,000 ft.)

Has the FreeStyle Libre system been tested in (a) water and (b) sea water?

a) Yes. Sensors can be worn while bathing, showering or swimming. Don’t take sensors deeper than 3 feet or for longer than 30 minutes. b) No. The FreeStyle Libre system has not been tested in sea water.

What is the operating temperature for the FreeStyle Libre system?

The Operating temperature is between 50 °F to 113 °F

What is the optimal temperature range to store my FreeStyle Libre system product?

The Sensor Applicator and Sensor Pack storage temperature is 39 °F to 77 °F.

Is the FreeStyle Libre sensor accurate?

The FreeStyle Libre system is clinically proven to be accurate1, stable and consistent over 10 days with no fingerstick calibrations.

1. FreeStyle Libre User’s Manual.

How accurate is the FreeStyle Libre system at high and low values?

The FreeStyle Libre system is accurate in the range between 40 to 500 mg/dL and only shows glucose values in this range. If “LO” appears on the reader, your reading is below 40 mg/dL; check your blood glucose again with a test strip. If “HI” appears in your reader, your reading is above 500 mg/dL; check your blood glucose again with a test strip. If a second “LO” or “HI” result appears, contact your health care professional immediately.

Will the accuracy of the FreeStyle Libre system be impacted by an illness such as a cold or the flu?

For specific information about interactions between illness and your glucose levels, please contact your health care professional.

Is the accuracy of the sensor consistent over the 10 day wear period?

Yes. The FreeStyle Libre system is clinically proven to be accurate1, stable and consistent over 10 days with no fingerstick calibrations.

1. FreeStyle Libre User’s Manual

Does the accuracy of the sensor stay consistent over its shelf life?

Yes, the accuracy of the sensor remains consistent during its shelf life. Please refer to the sensor carton for the expiry date.

How is the FreeStyle Libre system calibrated?

The FreeStyle Libre system is calibrated at the factory. Specific details about our calibration process are proprietary.

Why doesn’t the FreeStyle Libre system need calibrating?

All glucose monitoring devices require calibration to maintain accuracy using one of two methods: patient calibration or factory calibration. Unlike other sensor-based glucose monitoring systems currently available, the FreeStyle Libre sensor is the only personal CGM system that is factory calibrated and does not require the patient to do fingerstick calibrations during the 10-day wear period

What are the differences between interstitial fluid (ISF) and blood glucose (BG) readings?

Interstitial fluid glucose measurements are taken from the fluid within tissue while blood glucose measurements are taken directly from the blood. Sensor glucose values, which are based on interstitial fluid glucose levels, can be different from blood glucose levels (fingersticks), particularly during times when your blood glucose is changing quickly. For example after eating, taking insulin, or exercising. When glucose levels are falling quickly, glucose readings from the Sensor may be higher than blood glucose levels. On the other hand, when glucose levels are rising quickly, glucose readings from the Sensor may be lower than blood glucose levels.

Will the difference in results between the FreeStyle Libre system and my blood glucose meter (BGM) impact my dosing decisions?

Sensor glucose values, which are based on interstitial fluid glucose levels, can be different from blood glucose levels (fingersticks), particularly during times when your blood glucose is changing quickly. For example after eating, taking insulin, or exercising. When glucose levels are falling quickly, glucose readings from the Sensor may be higher than blood glucose levels. On the other hand, when glucose levels are rising quickly, glucose readings from the Sensor may be lower than blood glucose levels. If glucose is rising quickly or falling quickly, you will see the check glucose symbol. Whenever you see the check glucose symbol, do a blood glucose test and treat based on that result.

How does the FreeStyle Libre prescription retrieval service work? Am I obligated to purchase a FreeStyle Libre system?

With our complimentary prescription retrieval service, we obtain your prescription from your physician, send the prescription to your preferred participating pharmacy and let you know when to contact your pharmacy to pick-up your FreeStyle Libre system. You are not obligated to purchase any products.

How long will it take to secure a prescription if I sign up for the FreeStyle Libre prescription service? How will I know when I can pick up my FreeStyle Libre system from my local pharmacy?

You will receive a status update on your FreeStyle Libre system prescription via email within one week of the initial request. The actual time it takes to secure a prescription depends on how quickly your physician approves and returns the prescription form to the pharmacy. Once your prescription has been forwarded to your preferred participating pharmacy, you will be advised via email to contact your local pharmacy to make pick-up arrangements for your new FreeStyle Libre system.

If for some reason your physician doesn’t respond to our requests for your prescription, you will receive an email status update informing you so that you may follow up with your doctor.

I requested the prescription retrieval on‐line or by phone, how can I find out about the status?

Please call customer service at 18556328658 and we'll be able to assist you

What if my prescriber does not wish to participate in the program?

If for some reason your physician doesn’t respond to our requests for your prescription or indicates they do not wish to participate in the program; you will be notified via email of the status so that you can follow up with your doctor.

Can a user still scan and get the last 8 hours of data after the sensor has ended after 10 days?

The user is provided with one last opportunity to scan the sensor after the 10 days have ended.

If the sensor is storing glucose readings every 15 minutes, does that mean the user will get the same glucose reading if the sensor is scanned again within the same 15-minute interval?

No, the user can get an updated glucose reading every minute when they scan the reader over the sensor.

What will happen if a user scans frequently, for example, every 30 seconds?

Users can scan as often as they want, but the reading will not update more frequently than every 60 seconds.

How frequently does the sensor capture and store glucose readings?

The FreeStyle Libre sensor automatically captures the glucose concentration in the interstitial fluid every minute. It also automatically records the glucose concentration every 15 minutes, storing that data in a rolling 8 hour log.

Does this sensor require any special handling at the airport?

Some airport full-body scanners include x-ray or millimeter radio-wave, which you cannot expose your System to. The effect of these scanners has not been evaluated and the exposure may damage the System or cause inaccurate results. To avoid removing your System, you may request another type of screening. If you do choose to go through a full-body scanner, you must remove your Sensor. The System can be exposed to common electrostatic (ESD) and electromagnetic interference (EMI), including airport metal detectors. You can keep your Reader on while going through these. You can safely use your System at all times while on an aircraft.

Can I start a 2nd sensor when I have less than 24 hours left on my old sensor?

No, the FreeStyle Libre reader may only connect to a single sensor. At the completion of the sensor-wear, a new sensor can be started.

Can I use the FreeStyle Libre software to setup or change settings on my Reader?

Yes, you can use the software to setup or change the time & date, sounds & vibrations, language, and target glucose range.

Reader

Frequently asked questions about the FreeStyle Libre reader

What languages are available on the reader?

In the US the FreeStyle Libre Reader can be set to English or Spanish. Language can be changed by going to the Settings menu on the reader.

How frequently does the reader need to be recharged?

With normal use, the reader can be used for approximately 7 days before it needs to be recharged.

Are the glucose readings erased from the reader if the reader runs out of power?

No, stored glucose readings on the reader are not lost if the reader runs out of power.

How long does it take to completely charge the reader?

The reader should fully charge in approximately 3 hours if the battery is completely discharged.

Can the reader communicate with more than one sensor at any given time?

No, the reader can only communicate with one sensor at a time. “Sensor already in use” will be displayed.

What will happen if users do not scan the sensor with the reader within an 8 hour period?

The sensor stores up to 8 hours of glucose data. After 8 hours, the oldest data is overwritten by the most recent data. The reader will display a gap where the oldest data would have been.

Does the reader automatically adjust for daylight savings?

No, the reader does not automatically adjust for daylight savings.

Can users Add/Edit notes to any glucose reading or to the last scan only?

Users can only add/edit notes associated with the last scan or last blood glucose strip test within 15 minutes.

If the user is adding notes to a blood glucose result, will an icon appear on the result screen?

If a user adds a food note or rapid acting insulin dose, icons will appear on the Sensor Glucose Reading, Logbook and Daily Graph screens.

What does HI/LO mean when it appears after users scan the reader over the sensor?

If LO appears on the reader when users scan the reader over the sensor it means the reading is lower than 40mg/dL. If HI appears on the reader when users scan over the sensor it means the reading is higher than 500 mg/dL.

What types of sounds/signals are on the FreeStyle Libre reader?

The reader has Confirmation, Notification & Repeated Reminder sounds, & Confirmation, Notification, Reminder & Repeated Reminder vibrations.

Does the reader automatically turn off?

For most screens, the reader dims after 45 seconds and turns off after 60 seconds. From a blood glucose test strip result, removing the test strip will turn off the display.

Is there any chance of overlapping glucose readings if users scan the reader over the sensor multiple times during an 8-hour period?

The reader identifies what data is new with each scan and does not double-count any data.

If the user is testing for control solution, will the user be able to add notes?

The user cannot add notes when doing a control solution test.

What is a Trend Arrow? How does it work? What does it tell users?

A Glucose Trend Arrow indicates which way your glucose is going, and is displayed on the FreeStyle Libre Reader screen after you use the Reader to scan your Sensor. When there is no Glucose Trend Arrow, the System can’t tell if your glucose is rising quickly or falling quickly and will display a check glucose symbol. Whenever you see the check glucose symbol, you should do a blood glucose test and treat based on that result.

Is there a risk of electrical shock while charging the FreeStyle Libre reader?

The FreeStyle Libre system is compliant with IEC 60601 standards.

Can a user still scan and get the last 8 hours of data after the sensor has ended after 10 days?

The user is provided with one last opportunity to scan the sensor after the 10 days have ended.

Can users get a glucose reading through their clothing?

Yes, the reader can capture data from the sensor when it is within 1.5 inches (4 cm) of the sensor.

How many glucose readings can be taken while the sensor is being worn?

Users can take as many glucose readings as they want while the sensor is being worn.

Sensor

Frequently asked questions about the FreeStyle Libre Sensor

How big is the sensor?

The sensor is 5 mm in height and 35 mm in diameter, which is roughly the size of two quarters stacked together.

Were there any skin reactions reported by patients wearing FreeStyle Libre sensors?

Mild irritations such as edema, rash, bleeding, itching & infection were reported around the sensor wear area by a moderate frequency of subjects (10.4%) in a clinical study1

1. FreeStyle Libre User’s Manual

Can users bathe, shower, swim or exercise while wearing a sensor?

Yes, the sensor is water resistant and will continue working as long as it is not submerged more than 3 feet or kept underwater longer than 30 minutes at a time.

Can an over-bandage be used with the sensor?

The FreeStyle Libre system is not indicated for use with an over-bandage in the US.

How long can the sensor be worn?

The sensor is designed to provide accurate1 glucose readings for up to 10 days.

1. FreeStyle Libre User’s Manual

What if the sensor falls off before 10 days of use?

Replace the sensor and start a new sensor. If the sensor falls off early, please call us at 1-855-632-8658.

What happens to the sensor after the 10 day wear period?

After 10 days of wear, the reader notifies you that the sensor has ended and should be replaced with a new sensor.

What happens to the sensor if it is worn outside of the recommended temperature range?

If the sensor stops working due to extreme temperature the reader will display an error message. The sensor will resume recording glucose readings again once it is within the temperature range again.

How is the sensor applied to the body?

The sensor is applied to the back of the upper arm with a simple, disposable device called an applicator. When the sensor is applied, a small (5mm) filament is inserted just under the skin, and held in place with a small adhesive pad.

Will the user feel the sensor while wearing it?

In a study conducted by Abbott Diabetes Care, 93.4 %1 of patients surveyed (n=30) did not feel discomfort under the skin while wearing the sensor.

1. Data on File. Abbott Diabetes Care.

Should the sensor be removed if there is bleeding?

If there is bleeding that does not stop, remove the Sensor and contact your health care professional.

Are there products I can use to help the sensor to stick?

Yes, there are a number of product options to help. Refer to the FreeStyle Libre system Sensor Adhesion Guide for details.

How do you remove the sensor?

Pull up the edge of the adhesive that keeps your sensor attached to your skin. Slowly peel away from your skin in one motion. Note: Any remaining adhesive residue on the skin can be removed with warm soapy water or isopropyl alcohol.

How frequently does the sensor capture and store glucose readings?

The FreeStyle Libre sensor automatically captures the glucose concentration in the interstitial fluid every minute. It also automatically records the glucose concentration every 15 minutes, storing that data in a rolling 8 hour log.

How do users know the sensor is working correctly?

The sensor is working correctly if you can get a glucose reading after a 1 second scan. If you do not get a reading, please refer to your User’s Manual for further information on glucose error messages.  

Does this sensor require any special handling at the airport?

Some airport full-body scanners include x-ray or millimeter radio-wave, which you cannot expose your System to. The effect of these scanners has not been evaluated and the exposure may damage the System or cause inaccurate results. To avoid removing your System, you may request another type of screening. If you do choose to go through a full-body scanner, you must remove your Sensor. The System can be exposed to common electrostatic (ESD) and electromagnetic interference (EMI), including airport metal detectors. You can keep your Reader on while going through these. You can safely use your System at all times while on an aircraft.

During what situations/scenarios would one get "Check sensor" messages?

A Check Sensor Message may occur when the Sensor tip may not be under your skin. Try to start your Sensor again. If Reader displays “Check Sensor” again, your Sensor was not applied properly. Apply and start a new Sensor.

Can I start a 2nd sensor when I have less than 24 hours left on my old sensor?

No, the FreeStyle Libre reader may only connect to a single sensor. At the completion of the sensor-wear, a new sensor can be started.

Is the FreeStyle Libre sensor accurate?

The FreeStyle Libre system is clinically proven to be accurate1, stable and consistent over 10 days with no fingerstick calibrations.

1. FreeStyle Libre User’s Manual.

Is the accuracy of the sensor consistent over the 10 day wear period?

Yes. The FreeStyle Libre system is clinically proven to be accurate1, stable and consistent over 10 days with no fingerstick calibrations.

1. FreeStyle Libre User’s Manual

Does the accuracy of the sensor stay consistent over its shelf life?

Yes, the accuracy of the sensor remains consistent during its shelf life. Please refer to the sensor carton for the expiry date.

Can I use the FreeStyle Libre software to setup or change settings on my Reader?

Yes, you can use the software to setup or change the time & date, sounds & vibrations, language, and target glucose range.

Data

Frequently asked questions about the LibreView Data and Software

What types of reports are available on the reader, if any?

Many reports are available, including Average Glucose, Daily Patterns, Time In Target, Low Glucose Events, Log Book, Daily Graph and Sensor Usage. For more detail please refer to your User’s Manual.

What type of reporting software is compatible with the FreeStyle Libre system?

The FreeStyle Libre system is compatible with FreeStyle Libre Desktop software and the LibreView Software. Both are available on-line to download from our consumer website (freestylelibre.us) and our health care professional website (myfreestyle.com/provider), and are free of charge.

Is the FreeStyle Libre software required for me to use the FreeStyle Libre system?

No, you are not required to use the FreeStyle Libre software, but it can help you more easily spot trends and patterns in your data.

How much does the FreeStyle Libre software cost?

FreeStyle Libre system is compatible with FreeStyle Libre software & LibreView Software; both are free of charge.

What are the system requirements for the software?

For FreeStyle Libre Desktop software: Microsoft Windows 7,8,10 or OS X El Capitan. At minimum, a computer with a USB 2.0 compatible hub with a dual-core 1.6GHz processor and 2 GB RAM is required.

For LibreView: Windows Vista or higher computers: Microsoft Internet Explorer 10 or higher, Google Chrome release 37.0 or higher, Mozilla Firefox release 32.0 or higher.

What type of reports does the software generate?

The software has many reports including Snapshot, Glucose Pattern Insights, Daily Log, Glucose Summary, and Daily Patterns.

Am I able to share my data from the FreeStyle Libre system with my Health Care Professional?

You are encouraged to always share your data with your health care professional so that they can better work with you to manage your daily routine.

The FreeStyle Libre software is free to download and use by you and your health care professional. For users of LibreView, you can email a PDF of your reports to your healthcare team by clicking the Email button when viewing your reports. You can also share with your healthcare professional by linking your LibreView account to their healthcare practice.

Can I use the FreeStyle Libre software to setup or change settings on my Reader?

Yes, you can use the software to setup or change the time & date, sounds & vibrations, language, and target glucose range.

Where can I buy FreeStyle Libre products?

The FreeStyle Libre reader and sensors require a valid prescription and are available at the following major retail pharmacies: CVS, Rite Aid, Walgreens, Walmart and Kroger.

Do FreeStyle Libre products require a prescription?

Yes, a FreeStyle Libre reader and sensors require a valid prescription. We can help you get a prescription from your physician through our complimentary prescription retrieval service. We’ll email you once the prescription has successfully been faxed to a participating major retail pharmacy. You can then make arrangements with your pharmacy to pick up your FreeStyle Libre system at your convenience.

Can I use my Flexible Spending Account to purchase FreeStyle Libre products?

FreeStyle Libre system products require a prescription and it may be possible to be purchased using your FSA card. However, please contact your health insurance company to verify that you are able to use your FSA card.

ADC-06041 Ver 1.0 12/17

Stay Connected

Indications and Important Safety Information

The FreeStyle Libre Flash Glucose Monitoring system is a continuous glucose monitoring (CGM) device indicated for replacing blood glucose testing and detecting trends and tracking patterns aiding in the detection of episodes of hyperglycemia and hypoglycemia, facilitating both acute and long-term therapy adjustments in persons (age 18 and older) with diabetes. The system is intended for single patient use and requires a prescription.

CONTRAINDICATIONS: Remove the sensor before MRI, CT scan, X-ray, or diathermy treatment.

WARNINGS/LIMITATIONS: Do not ignore symptoms that may be due to low or high blood glucose, hypoglycemic unawareness, or dehydration. Check sensor glucose readings with a blood glucose meter when Check Blood Glucose symbol appears, when symptoms do not match system readings, or when readings are suspected to be inaccurate. The FreeStyle Libre system does not have alarms unless the sensor is scanned, and the system contains small parts that may be dangerous if swallowed. The FreeStyle Libre system is not approved for pregnant women, persons on dialysis, or critically-ill population. Sensor placement is not approved for sites other than the back of the arm and standard precautions for transmission of blood borne pathogens should be taken. The built-in blood glucose meter is not for use on dehydrated, hypotensive, in shock, hyperglycemic-hyperosmolar state, with or without ketosis, neonates, critically-ill patients, or for diagnosis or screening of diabetes. Review all product information before use or contact Abbott Toll Free (855-632-8658) for detailed indications for use and safety information.

FreeStyle, Libre and related brand marks are trademarks of Abbott Diabetes Care Inc. in various jurisdictions. Other trademarks are the property of their respective owners.

No use of any Abbott trademark, trade name, or trade dress in this site may be made without the prior written authorization of Abbott Laboratories, except to identify the product or services of the company. The product images are for illustrative purposes only.

This website and the information contained herein is intended for use by residents of the United States.

ADC-05569 Ver 3.0 05/18

Back to Top

© 2018 Abbott Laboratories. All rights reserved.

We regret to inform you that we’ve had some difficulty processing your request. To further assist you, please contact the FreeStyle Libre Consumer Relations at 1-844-330-5535, Monday through Friday, 8 AM to 8 PM Eastern Time. Thank you.

 

You have already signed up to the FreeStyle Libre email list. To further assist you, please contact the FreeStyle Libre Customer Support at 1-844-330-5535, Monday through Friday, 8 AM to 8 PM Eastern Time. Thank you.

 

Welcome back!

Pick up where you left off

Submit Date of Birth?

Are you sure you are ready to submit the date of birth?

Submit Date of Birth?

Are you sure you are ready to submit the date of birth?

You must be 18 or older to sign-up for the FreeStyle Libre Prescription Retrieval Service

We apologize. The FreeStyle Libre prescription retrieval offer is not available to Kaiser patients at this time. To learn more, please ask your physician about the FreeStyle Libre system. Download - How to talk to your doctor?

Thank you for your interest. At this time, the Prescription Retrieval offer is not available to beneficiaries of Medicare, Medicaid, or other federal or state healthcare programs. To learn how you can get access to FreeStyle Libre, please call the Consumer Relations support team at 1-844-330-5535, Monday through Friday, 8am to 8pm eastern standard time.

Unsubscribe

If you no longer wish to receive marketing emails from us, you may opt-out by entering your details below and clicking unsubscribe.

First Name is required.
Last Name is required.
Email is required
Please enter a valid email

We are sorry to see you go.

You will no longer receive marketing emails from us. If you subscribed to the FreeStyle Libre prescription retrieval service, you may still receive updates on your prescription status.

Unsubscribe

Sorry, your account doesn't exist.

Congratulations!

Before we issue your eSample Voucher, we can also assist you with requesting a prescription from your healthcare professional.

Click here if you like assistance in requesting a prescription.

Welcome back!

Click here to reprint your eSample Voucher or to request an email reissue of the eSample Voucher, please call the Consumer Relations at 1-844-330-5535 Monday to Friday, 8AM to 8PM EST.

Welcome back!

Your eSample Voucher is now expired, to find out if you are eligible for a reissue of the eSample Voucher, please call the Consumer Relations at 1-844-330-5535 Monday to Friday, 8AM to 8PM EST.

Welcome back!

You have already redeemed your eVoucher for your free-of-charge FreeStyle Libre reader and sensor.

We're sorry. There may be an issue with the serial number you entered.

Please contact customer service at 1-844-330-5535 so we can assist you in continuing the process.

Provided Dexcom serial number is not valid. It should be minimum 5 and maximum 6 characters, and must contain only numbers and alphabets. Please provide a valid Dexcom serial number and try again.

We apologize. This offer is not available to beneficiaries of Medicare, Medicaid, or other federal or state healthcare programs at this time. Click here to learn how to get started with the FreeStyle Libre system.

We apologize. This offer is not available to Kaiser patients at this time. To learn more, please ask your physician about the FreeStyle Libre system.

We apologize. This offer is not available for the residents of Massachusetts. Click here to learn how to get started with the FreeStyle Libre system.

You are about to leave for a 3rd party website

The "Yes" link below will take you out of the Abbott Laboratories family of websites. Links which take you out of Abbott Laboratories worldwide web sites are not under the control of Abbott Laboratories, and Abbott Laboratories is not responsible for the contents of any such site or any further links from such site. Abbott Laboratories is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement of the linked site by Abbott Laboratories.

Do you wish to leave this site?

FreeStyle Logo

Disclaimer

FreeStyleLibre.us is a product-specific website intended only for residents of the United States.

If you are a resident of another country, please visit our global directory to locate the appropriate site for your country.